Kiran Kumar P Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Act as the primary point of contact for stakeholders, providing regular updates on project status and addressing any concerns or feedback- Active member of UAT Testing for 8+ tax technology projects including EY Gen AI- Collaborate with stakeholders to gather requirements and incorporate feedback into project plans- Developed and implemented a client engagement strategy that resulted in a 25% increase in client retention and a 10% increase in upsell opportunities- Document lessons learned and best practices for future reference- Ensures that quality program standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables- Improved organizational resource utilization and controlling excess expenditure by 10%- Increased quality of processes by creating quality metrics for multiple projects by 1%- Key member of pilot batch in the US tax team which handled the tax form 1065 Schedule K2K3- Liaised between clients and internal teams, successfully resolving client issues, and improving overall client satisfaction scores by 20%- Maintain accurate project documentation, including plans, schedules, budgets, and reports- Perform more than 20+ relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management- Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors- Simultaneously managed several project teams (10-20 people), kept teams on schedule with Agile methodologies

Bengaluru, Karnataka, India

- Accountable for 3000+ UK/ROI stores Business and Technology Transformational changes- Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales- Engaged with senior leadership by setting up Tesco Business Services in Budapest (2019) – 10% efficiency- Facilitate communication between team members, ensuring everyone is informed of their responsibilities and deadlines- Identify opportunities to streamline processes and improve project management methodologies- Implemented IVR Simplification model which resulted in 15% reduction on contacts and 10% increased productivity- Liaised with multiple vendors (Wincor, Toshiba, Ingenico, Motorola, Zendesk, Verifone etc.) from the inception of any new product introduced to ensure it’s a right fit to the process and also negotiate the product/service contracts- Oversaw over 70+ projects in various domain which includes CRM, WFM, Technology and Hardware