A results-driven Operations Executive, Corporate Officer, and Transformational Leader with P&L responsibility as well as extensive experience in customer experience, consumer insights, human resources, voice of employee, operational readiness, change management, and strategy. Skilled at identifying organizational needs and developing innovative, high-impact initiatives that drive growth through customer experience and operations excellence. Passionate, committed and authentic leader who works across an organization as well as on the front-line with customer and employees to gain buy-in and trust.Developed a Sports & Entertainment Experience Management Suite (SaaS and managed service), providing industry-leading best practice solutions tailored towards Sports & Entertainment, Venues, Stadiums, Teams, and facility management. These powerful tools once only available to the largest enterprises allow you to truly listen to guests, customers, fans, and employees to accurately understand the experiences and take action. Our customer experience platform and dashboards are currently being leveraged by some of the best brands in Sports & Entertainment. https://www.medallia.com/xchange/sports-entertainment-experience-management-suite/Expertise: Operational Excellence & Leadership | Customer Experience | Voice of Customer | P&L | Human Resources | Voice of Employee | Business Strategy | Customer Insights | BI | Organizational Effectiveness | Team Development | Venue & Event Management |