AeroLeads people directory · profile

Paul Klass Email & Phone Number

Accomplished C-Suite executive, P&L Owner, and Senior Operations Executive at Riptide Partners
Location: New York City Metropolitan Area, United States, United States 11 work roles 2 schools
1 work email found @mac.com 3 phones found area 212 and 888 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 3 phones

Work email p****@mac.com
Direct phone (212) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Accomplished C-Suite executive, P&L Owner, and Senior Operations Executive
Location
New York City Metropolitan Area, United States, United States

Who is Paul Klass? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Paul Klass is listed as Accomplished C-Suite executive, P&L Owner, and Senior Operations Executive at Riptide Partners, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at mac.com, phone signal with area code 212, 888, and a matched LinkedIn profile for Paul Klass.

Paul Klass previously worked as CEO and Co-founder at Riptide Partners and Distinguished Fellow at Innovation Institute For Fan Experience (Iifx). Paul Klass holds Bba, Finance from Hofstra University.

Company email context

Email format at Riptide Partners

This section adds company-level context without repeating Paul Klass's masked contact details.

{first_initial}{last}@mac.com
86% confidence

AeroLeads found 1 current-domain work email signal for Paul Klass. Compare company email patterns before reaching out.

Profile bio

About Paul Klass

A results-driven Operations Executive, Corporate Officer, and Transformational Leader with P&L responsibility as well as extensive experience in customer experience, consumer insights, human resources, voice of employee, operational readiness, change management, and strategy. Skilled at identifying organizational needs and developing innovative, high-impact initiatives that drive growth through customer experience and operations excellence. Passionate, committed and authentic leader who works across an organization as well as on the front-line with customer and employees to gain buy-in and trust.Developed a Sports & Entertainment Experience Management Suite (SaaS and managed service), providing industry-leading best practice solutions tailored towards Sports & Entertainment, Venues, Stadiums, Teams, and facility management. These powerful tools once only available to the largest enterprises allow you to truly listen to guests, customers, fans, and employees to accurately understand the experiences and take action. Our customer experience platform and dashboards are currently being leveraged by some of the best brands in Sports & Entertainment. https://www.medallia.com/xchange/sports-entertainment-experience-management-suite/Expertise: Operational Excellence & Leadership | Customer Experience | Voice of Customer | P&L | Human Resources | Voice of Employee | Business Strategy | Customer Insights | BI | Organizational Effectiveness | Team Development | Venue & Event Management |

Current workplace

Paul Klass's current company

Company context helps verify the profile and gives searchers a useful next step.

Riptide Partners
Riptide Partners
Accomplished C-Suite executive, P&L Owner, and Senior Operations Executive
AeroLeads page
11 roles · 32 years

Paul Klass work experience

A career timeline built from the work history available for this profile.

Ceo And Co-Founder

Current

New York, US

Providing industry-leading best practice Customer and Employee Experience solutions tailored towards Sports & Entertainment, Venues, Stadiums, Teams, and facility management.As a Partner of Medallia, we utilize our years of experience spearheading and integrating Customer Experience initiatives at leading national and international companies with.

2018 - Present ~8 yrs 4 mos

Advisory Board Member

Customer Experience At Ithaca College
Sep 2021 - Sep 2023

Senior Vice President, Customer Experience And Strategy

New York, NY, US

Rejoined former C-Suite Cablevision Execs to transform collection of iconic assets into scalable platform in support of MSG organic growth strategy. Customer Experience oversight of all venues, including season ticket membership, merchandise, food and beverage concessions, suites, and clubs, and all supporting staff. Led the following functions; Voice of.

2017 - 2018 ~1 yr

Chief Operating Officer

Houston, Texas, US

2016 - 2017 ~1 yr

Senior Vice President Operations, Strategy And Customer Experience

Bethpage, New York, US

  • $6.5B cable television company providing voice, video, and internet services. Engineered numerous operational initiatives that led to a strategic shift to service differentiation. Created and led Customer Experience.
  • Built and launched a suite of service related products, growing service revenue exponentially to $100M with trajectory to achieve $1B.
  • Introduced Net Promoter system, launched Medallia CEM platform and support structure to drive customer service transformation.
  • Achieved 68% improvement in Net Promoter Score, far surpassing industry standards, by transforming to customer focused, performance culture and building world-class Customer Experience capability.
  • Reduced operating expense more than $100M through improved quality of service and eradicating cost driving activity.
2013 - Jul 2016

Vice President And Gm Business Services/Transformation

Houston, Texas, US

$450M revenue residential and commercial services business with 1,300 employees-providing install and services in HVAC, water heaters, plumbing, electrical, duct cleaning and protection plans. Led the $100M Canadian Business Services division and all key transformation initiatives such as talent, organizational development, safety, and customer service.

2010 - 2013 ~3 yrs

Principal

Enterprise Hr Solutions
  • Professional services firm targeting high growth and start-up businesses. Consulting services included executive assignments, strategy, business development, operations, organizational effectiveness, and M&A.
  • Provided business advisory services and fulfilled a senior executive role for a NYC start up law firm. Services included the development of the entire back office operation: IT solutions, billing, collections, payment.
2007 - 2010 ~3 yrs

Vice President Hr Us, Na Hr Operations

Houston, Texas, US

$10.1B North American subsidiary of Centrica plc, a global Fortune 500 and FTSE 100 energy company. Led a team of 25 geographically dispersed human resources professionals, provided leadership on all people matters including organizational development, recruiting, succession planning, M&A, employee engagement, and talent management. Led HR operations for.

2002 - 2007 ~5 yrs

Vice President Hr

Newpower

A retail energy start-up company, spun off from Enron in partnership with AOL and IBM. Fulfilled the strategic HR business partner role for select client groups and responsible for managing HR Operations for North America.

2000 - 2002 ~2 yrs

Senior Manager, Human Capital Services

Arthur Andersen Llp

Professional services firm providing audit, tax, and consulting services to large corporations. Delivered tax and HR consulting services to a wide array of clients in numerous industries including financial services. media, non profit, and telecommunications.

1994 - 2000 ~6 yrs
2 education records

Paul Klass education

Bba, Finance

Hofstra University

Education record

Ohio University
FAQ

Frequently asked questions about Paul Klass

Quick answers generated from the profile data available on this page.

What company does Paul Klass work for?

Paul Klass works for Riptide Partners.

What is Paul Klass's role at Riptide Partners?

Paul Klass is listed as Accomplished C-Suite executive, P&L Owner, and Senior Operations Executive at Riptide Partners.

What is Paul Klass's email address?

AeroLeads has found 1 work email signal at @mac.com for Paul Klass at Riptide Partners.

What is Paul Klass's phone number?

AeroLeads has found 3 phone signal(s) with area code 212, 888 for Paul Klass at Riptide Partners.

Where is Paul Klass based?

Paul Klass is based in New York City Metropolitan Area, United States, United States while working with Riptide Partners.

What companies has Paul Klass worked for?

Paul Klass has worked for Riptide Partners, Innovation Institute For Fan Experience (Iifx), Customer Experience At Ithaca College, The Madison Square Garden Company, and Sperian Energy.

How can I contact Paul Klass?

You can use AeroLeads to view verified contact signals for Paul Klass at Riptide Partners, including work email, phone, and LinkedIn data when available.

What schools did Paul Klass attend?

Paul Klass holds Bba, Finance from Hofstra University.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.