Perryman Maynard Email & Phone Number

Frisco, Texas, US

Consulting practice focused on Marketing, Customer Experience Management, CRM, Loyalty, Omni-Channel communications and B2B digital lead generation and Business Development. Includes travel & hospitality; technology; social networking; and financial services.

Richardson, Texas, US

As a Senior Business Advisor (SBA), I help business owners achieve their goals. Their ambitions are my top priority. Whether they are looking to grow their business through capital infusion or hoping to exit to retire or spend more time with their family, I am dedicated to making their dreams reality.

Dallas, TX, US

As General Manager, revenue growth and overall portfolio management for integrated CRM services for multi-location global retail brands are the primary responsibilities. Services include database development & management of integrated CRM platforms; Strategy & Communication Planning; Omni-channel Communications; Loyalty Consultation; Analytics.

Irving, Texas, US

• Drove multi-million annual revenue growth for 4 straight years.
• Increased top line revenue 53% over 4 years
• Negotiated 9-figure, 5-year contract
• Delivered SaaS solutions through 60-person cross-functional team
• Introduced !TIL standards compliance
• Designed CRM program for Waldorf=Astoria brand - Stimulated >12% revenue liftComplete P/L responsibilities for the largest client in the hospitality sector and one of the largest global hospitality brands, running one.

Irving, TX, US

• Drove double-digit (multi-million $) revenue growth
• Achieved 2009 AT&T Supplier of the Year Award
• Increased customer retention across AT&T product linesResponsible for strategy, creative development, execution & operations for AT&T business as direct marketing AOR. Team comprised of more than 40 direct reports and.

Irving, Texas, US

Led cross-functional team to provide strategy and integrated communications across multiple clients. Clients included Financial services (Genworth Financial); travel & leisure (Holland America Line); Pharma (Alcon); and CPG (Frito Lay & Gillette). Delivered a fully integrated communication plan including traditional offline (print & broadcast) and digital.

Built a marketing consulting practice with a focus on travel, marketing & communication strategy, B2B web design & development, direct marketing, loyalty and customer lifecycle management. Increased value through developing customer lifecycle strategies and messaging. Client list included Hilton Hotels; Netcentives; Fairmont Hotels; Loyalty Matrix; and.

US

• Netcentives was a software and services company focused on providing loyalty and relationship marketing solutions for its e-commerce clients. Reporting to the CEO, this role functioned as CMO and was responsible for.
• Pioneered online loyalty and CRM programs
• Reduced member acquisition costs 35%
• Built strong consumer franchise in ClickRewards
• Increased revenue 400% in year one
• Negotiated partnerships with top 7 airlines and Starwood & Hilton Hotels

Frisco, Texas, US

This role had P/L responsibility for RMPI, a joint venture with United Airlines that provided marketing services including sponsorships, member acquisition, activation, revenue generation, member communication, partner development, and customer service & call center management.

Mclean, VA, US

• Designed and launched Hilton HHonors
• Expanded HHonors to become a global program on 6 continents
• Grew guest revenue from $33MM to $725MM in five years
• Delivered 21% measured incremental business for more than 750 Hilton and Conrad hotels
• Increased member activity ten-fold, from 2.5% of guest stays to 25% in five years
• $50MM P/L responsibility

Chicago, IL, US

• Designed & launched OnePass - the acclaimed joint frequent flier program of Continental and Eastern Airlines
• Increased membership in Presidents Club 8% year over year
• Introduced the first mileage-earning credit card with Marine Midland BankReporting to the VP of Marketing Programs, this role was responsible for all marketing initiatives for Continental Airlines

• Managed Travel Agent Incentive program
• Integrated New York Air's New York AirTraveler frequent flier program with Continental's TravelBank
• Ensured effective implementation throughout the company (airport, reservations, inflight, and media) of all consumer and channel marketing initiatives
• Began as Supervisor of Crew Scheduling and other flight operations roles before transitioning to a marketing role

Chicago, IL, US

Daily responsibility for crew management for the New York crew base staffing more than 250 flights daily.Beginning as a customer service agent at La Guardia, I transferred to flight operations as a Crew Scheduler out of the New York operations center at JFK