Hello! I'm Michael, an experienced customer service representative based in Melbourne, Australia. I have an incredibly diverse professional background, including luxury retail, phone-based support, and microbiological research. My excellent interpersonal skills and friendly demeanour have helped me to build a career in customer service, leading to my current role as a team leader and trainer at Energy Locals. I have achieved this while completing tertiary studies in microbiology, an important passion of mine for over a decade.In 2019 I graduated from Deakin University with a Bachelor's degree in Biological Sciences. In December 2022, I gradauted from RMIT University with a Master's degree in Biotechnology. During my studies I notably excelled in microbiology, bioprocessing, genetics, and bacteriology. As part of my master degree, I completed a student internship at VivoPharm in Melbourne, a pre-clinical trials research laboratory. At the finalisation of my placement, I secured a six-month contract with VivoPharm, researching emerging pharmaceutical drugs.
Listed skills include Visual Merchandising, Cell Biology, Retail, Energy Industry, and 24 others.