Kyle Miller Email & Phone Number

Fayetteville, Ar, Us

Fayetteville, Arkansas, United States

Regional leader of Professional Services delivery for the Americas with a team based in the United States and Brazil attributing & responsible for 1.2mil USD+ of revenue annually.-Expanded remote team to Brazil to leverage time zone synergies + expand language capabilities for LATAM implementations. -Took over responsibility of a team of 3 in 2021 and grew to a team of 10 in less than 2 years.-Responsible for Departmental Resource Management and Capacity Allocation globally for a Department of 40 employees.-Took over Regional leadership for Technical Configuration team in early 2024.-Dedicated Consultant for a global, Fortune 500 company acting as the single point of contact and escalation point leading to multi-year renewal.-Regional Sales Liaison for all high-profile opportunities in the Americas Region.-Responsible for Departmental Reporting to Sr. Leadership on a weekly + monthly basis (CPI metrics, Bill Rates, Sold Rates, Resource Capacity Forecasting, etc.)

Fayetteville, Arkansas

- Implemented global, Fortune 500 companies and was the single point of contact and escalation point leading to increased customer retention.- Led multifaceted, cross-functional internal & client resources globally across multiple time zones & cultures (Australia, Canada, China, Europe, Malaysia, etc.)- Proactively assisted in front end, technical configuration: SSO, sFTP, Import/Export Integrations, etc. leading to increased project velocities of 25% by allowing configuration resources to solely focus on more technical aspects of the implementation.- Responsible for ensuring the project remained within specified scope as well as time, cost, and quality objectives by properly planning and scheduling within Agile methodology sprint plans leading to increased accountability and customer satisfaction.- Accountable internally for revenue recognition projections, invoicing, milestones, and budget reconciliations leading to direct revenue contributions upwards of $500,000 USD annually.

Franklin, Tn

- Designed and implemented new processes that increased PureSafety project velocity by 360% (Average 120 days to 33 days).- Maintained an average billable utilization rate of 75% or above. - First UL PM selected to implement cr360 module focusing on Sustainability reporting and Supply Chain post acquisition. - Lead PM responsible for onboarding and training all subsequent US-based PMs on cr360 implementation processes.

Franklin, Tn

- Provided second-tier support for administrators and end users of the PureSafety, OnDemand & IMS products. - Selected to be 3rd Party Content expert for administrator & vendor escalations/issues. - Selected as Project Manager for phase III of the IT department’s HTTPS upgrade project.

Nashville, Tn

Master Of Business Administration (M.B.A.), Sustainable Practice, 4.0

Activities and Societies: Alpha Chi Honor Society, Delta Mu Delta Honor Society

Bachelor Of Science (B.S.), Business Administration

Advanced Diploma

Activities and Societies: National Honor Society