• Change lives in one hour (and up to 90 minutes) through delivery of a full-body workout that focuses on heart-rate based training and is backed up science to burn more calories post-workout.• Coach templates as designed while demonstrated proper form and technique while keeping a motivating attitude and atmosphere for 30-45 members.• Interact with prospective, new, and current members, providing exercise instruction in a safe environment while building strong relationships that contribute to the overall studio community.

• Change lives in one hour (and up to 90 minutes) through delivery of a full-body workout that focuses on heart-rate based training and is backed up science to burn more calories post-workout.• Coach templates as designed while demonstrated proper form and technique while keeping a motivating attitude and atmosphere for 30-45 members.• Interact with prospective, new, and current members, providing exercise instruction in a safe environment while building strong relationships that contribute to the overall studio community.

• Provided guidance to the sales & coaching staff on the fitness aspects of OTF.• Trained new and incoming coaches on OTF by shadowing, co-coaching, and providing feedback.• Scheduled coaching staff shifts.• Worked directly with Studio Manager and Studio Owner on overall initiatives and planning.

• Manage the overall studio sales and operations and work with the studio operator and head fitness coach to operate the overall functionality of the studio.• Hire and train studio sales associates for front desk, customer service, and membership sales.

Part-time coverage to coach OTF classes and support members.Recruited, hired, and trained new team at reopening during the COVID-19 pandemic

• Manage and exceed OTF Daly City sales and operational objectives while providing exception customer service and member engagement to over 1,000 members.• Assist Studio Manager in all studio activities and mentoring and coaching sales associates.• Empower through supervision, training, and monitoring sales associates in their assigned responsibilities.• Aid in ordering, inventory, payroll, cost controls, and facilities maintenance,• Create social media graphics and posts and assist in email marketing and newsletters.

• Maintain accurate records using established OTF sales systems.• Conduct telephone inquiries/follow up calls/customer care calls.• Lead OTF studio previews with prospects and/or fitness program holders.• Greet members and guests promptly to create a friendly positive entrance into the OTF studio.• Participate in 1-2 OTF scheduled workouts per week.• Maintain an organized and clean work environment.• Respond immediately to member requests, inquiries, and concerns.• Ensure proper on-boarding of all OTF members through the use of Client Intake Forms and Agreements.

• Supervise 3 full-time operations-based coordinators in membership, marketing, and facilities.• Lead 4 part-time student managers in Fitness Operations and Leadership Development.• Ensure overall administrative oversight and operation of Fitness Floor Operations staff of 30 employees.• Coordinate and implement All Staff Training and Student Manager Training programs.• Plan and implement the Leadership Development Series that aims to build skills and knowledge within the student staff.• Chair the Staff Onboarding and Experience Committee with the aim of overhauling the department hiring, onboarding, events, and culture of the entire department.• Oversee the everyday operations of the Mashouf as it pertains to facilities and equipment.

• Create and produce social media content relating to running, marathons, fitness, and health as it pertains to the San Francisco Marathon and the Berkeley Half Marathon.• Engage and cultivate relationships with prospective and registered runners online and in-person.• Serve as a face to the race organization in social media, live/in-person events and engagements, Run 365 training runs, and race expos.• Market ambassador discount codes to prospective runners through word of mouth, social media engagement, and run club participation.• Provide input and feedback to the race organization.

• Project management using ClickUp software to ensure all projects are on time, within cost, and fully documented.• Create contracts and ensure insurance documentation is updated between the company and subcontractors.• Assist the Estimator in collecting data for project proposals and writing change orders.• Pricing, ordering, and scheduling material and concrete for projects.• Reporting payroll & ensuring time is accurately reported for staff in the field.• Reconciling receipts & invoices into Quickbooks and managing bank accounts & credit cards.• Support the other Office Managers and President with any job related tasks.

Brewing pour over coffees and bettering days, one cup at a time! Obsessing over customers is what we do. Our coffee is slower, but we want it to be the best coffee you've ever had, and will always make it right every time by adjusting anything, or even making you a whole new drink. Customer service & success are always at the forefront of our jobs.

Working with the team to aid in Customer Success processes that supports on-boarding and selling to prospective runners.

• Outbound prospected using various search tactics and manage email campaigns utilizing Outreach.• Cold-email and cold-called prospect and qualified leads to pass off to Account Executives.

Humble Dot's mission is to build higher-performing and happier teams.• Executed on inbound and outbound prospecting initiatives utilizing LinkedIn Sales Navigator and GetProspect and manage assigned email campaigns utilizing Outreach.• Searched, identified, and qualified leads using LinkedIn Sales Navigator.• Managed customer accounts and scheduled product demonstrations• Led and execute customer success management (CSM) strategies to enhance customer experience through intentional outreach and touch points in customer journey.• Engaged directly with users and customers through Intercom and provide timely customer support.• Analyzed customer journey through user research interviews.• Created and supported company marketing campaigns and outreach strategies to increase brand awareness (video and graphic design), posting to social media (Twitter, LinkedIn), and created effective SEO content.

• Participated in a three month sales bootcamp program that gives the training and experience needed in tech sales/SaaS in preparation for a full-time career in Sales.• Reviewed an intensive overview of sales modules including Salesforce, ICP and Buyer Personas, Cold Calling, Sales Metrics, Time Management, and Social Selling.

• Worked on brand awareness through neighborhood canvassing/marketing and word-of-mouth.• Ran front-of-house operations including packaging orders and running point-of-sale system.

• Supervise 21 undergraduate and graduate Resident Advisors and 1 Part-Time, 1 Full-Time Residential Coordinators.• Oversee general functions of the Village at Centennial Square apartment style housing of 775 undergraduate residents.• Hear and adjudicate conduct cases in conjunction with Residential Coordinators and Community Conduct Boards.• Co-advise the Residential Housing Association (RHA) that plans programs for the residential community of about 4,500 residents.

• Supervised a Resident Advisor staff of 35 undergraduate and graduate students.• Oversaw general functions of the Campus Village A & B Apartments of 1700 undergraduate, graduate, faculty, and staff residents.• Advised the Apartments Hall Government with a student Executive Board and RA Liaisons.• Created and implement student staff training for Resident Advisors for fall, summer, and all staff meetings.• Heard and adjudicate conduct cases/license agreement meetings.• Planned and implement building wide programs for residential students.• Led a NASPA Undergraduate Fellow Program participant for the academic year.

• Supervised 1 graduate student Assistant Resident Director and a Resident Assistant staff of 12 undergraduate students.• Oversaw the everyday operation and functioning of the Wing Davis Wilks Complex of over 400 students.• Heard and adjudicate conduct cases.• Planned and implement complex wide programs for residential students within the Wing Davis Wilks Complex.• Facilitated resident advisor course based on social justice and identity.• Built leadership, intercultural competency, and communication skills within resident advisor staff.• Recruited, selected, and trained resident advisors.

• Organized conference site logistics and management of materials.• Provided support to LeaderShape Lead Facilitators and Cluster Facilitators.• Liaison between MIT-SUTD Collaboration Office and LeaderShape Faculty.

• Mentored 40 fraternity men as a live-in advisor and act as a resource and guide for students.• Supported fraternity President and Executive Board in creating a safe and productive academic and social environment.• Planned social and education programs that benefit the overall learning and social community of the fraternity.

• Supported the Director with Federal Work Study programs and partnerships and maintain online portal and database.• Implemented Bay State College Alumni events and career fairs to increase knowledge about career choices.• Researched career services assessment tools and graduate job placement data collection methods.

• Facilitated and led a group of 11 participants through a 6 day LeaderShape Institute.• Provided support and guidance to participants on various topics include vision statement writing, action planning, and leadership development.

• Assisted production team with any assigned tasks, including picking up supplies, running credentials and video footage, and assisting videographers at the 2014 Boston Marathon.

• Advised student leaders in the coordination and management of 21 community service organizations in the Waltham Group that contains 700 volunteers annually.• Consulted with student leaders and implement 360-assessment model for 21 community service organizations.• Oversaw Carnegie Elective Classification for Community Engagement application process.• Designed and present workshops, reflection activities, and training sessions for student leaders and Brandeis University community on topics related to community service, civic engagement, and social justice.

• Took thorough notes in College Student Development and Counseling graduate program for a student with a disability.• Attended training on note-taking services policies and confidentiality.

• Organized conference site logistics and management of materials.• Provided support to LeaderShape Lead Facilitators and Cluster Facilitators.• Liaison between MIT-SUTD Collaboration Office and LeaderShape Faculty.

• Co-facilitated workshops relating to academic success and time management skills.• Performed interviews and assisted in hiring of approximately 15 Peer Mentors.• Increased social media presence on Facebook and Twitter through programming events and activities.

• Assist production team with any assigned tasks, including picking up supplies, delivering food, and organizing materials during Breaking News Coverage of the 2013 Boston Marathon Bombing.

• Assist production team with any assigned tasks, including picking up supplies, delivering food, and organizing materials.• Experience Election Night from Mitt Romney/Paul Ryan Election Night Event.

• Photographed Fenway Park guests during 2011-2012 baseball season and other special concerts and events.• Edited photography using Darkroom.• Provided excellent customer service to Fenway Park guests in a fast paced environment and used Point-of-Sale system.

• Led team of 11 corps members by leading team initiatives and provided peer coaching to navigate corps experience.• Managed and cultivated the partnership between Diplomas Now and English High School during the school turnaround.• Analyzed data on attendance, course work, and behavior to inform initiatives/intervention strategies.• Designed a social justice initiative to train 177 corps members on issues of sexual orientation, race, and disabilities.• Appointed as Dean’s Council Representative and facilitated the Boston Corps Council to improve site climate.

• Tutored and mentored 17 students 4 days a week through small group and one-on-one interventions at the Jeremiah E. Burke High School in Dorchester.• Authored blog entries for the City Year Boston Blog about service activities as a Communications Coordinator.• Selected as a New England Leadership Academy Team Leader to gain training and skills in leadership.• Recruited applicants through Open House events for City Year Boston.

• Oversaw over 20 international and domestic volunteer programs with a membership of 250 participants.• Received $20,000 from the Office of Vice Chancellor Student Affairs for need-based scholarships over 2 years.• Developed leadership, facilitation, and professional skills within the Executive Board.• Volunteered on 5 service projects and planned international and domestic weeklong social justice oriented service trips.• Cultivated leadership in 40 students through fundraising initiatives, social justice education, and service activities.• Member in Yaroslavl, Russia 2008 with Cross Cultural Solutions.• Site Leader in Biloxi, Mississippi 2008 with Hands on Mississippi (formerly Hands on Gulf Coast).• Site Leader in San Ignacio, Belize 2009 with ProWorld Service Corps.• Site Leader in Indianapolis, Indiana 2009 with Damar.• Site Leader of Maryville, Tennessee 2010 with Once Upon a Time in AppalachiaI received the following honors for my work in this org:• Misty Romeo Active Citizen of the Year 2010 from Break Away.• Alexis Montevirgen Award for Leadership & Service.• Outstanding Student Organization of the Year 2010.• President's Honor Roll for Community Service.• Brutten Most Philanthropic Student Organization Award from UCSD Student Foundation.• Chapin Cole and Melissa Higgins Award for Lifelong Service 2008.• Alumni Triton Engagement Award 2009.

Tutor, Math & Science Tutorial Program (2007-2009)• Facilitated Calculus workshops for university students in group setting (range of 10-30 students per workshop).• Trained in pedagogy, learning methods, minority underachievement, and equity in higher education.Clerk/Intern (2006-2007)• Supported class of 30 students in university Pre-Calculus course.• Provided tutoring in small group and one-on-one session• Performed office duties, projects, and other administrative errands as requested by staff.

• Tutored students from low-achieving Middle/High Schools in San Diego County using Online Program.

• Reading and Math Tutoring to students grade K-12• General operations supports.

• Provide excellent customer service in a fast-paced environment with hospital visitors, staff, and patients.• Operate point-of-sale (POS) system and cashier.• Keep track of inventory, general upkeep of store, and setting up displays.