Peter Kovalcik Email & Phone Number

Quebec, Canada

P017253 Formateur, Services professionnels

Laval, Quebec, Canada

• Train external clients on Infosilem software (Campus, Academic, Timetabler and Exam)• Establish a diagnosis of problematic situations encountered by customers when using their applications and seek solutions to resolve them• Import customer databases from their SIS (Student Information System)• Update procedural documentation for Infosilem software

Montreal, Quebec, Canada

• Install software on customer networks (Hilton, Marriott and others)• Provide telephone support for applications• Establish a diagnosis of problematic situations encountered by customers when using their applications and seek solutions to resolve them• Carry out tests and data validations following new developments made to supported applications;• Work as a team with other software support agents to meet the needs of our customers and ensure their satisfaction• Provide training to customers or new employees

Montreal, Quebec, Canada

• Ensuring project team adheres to provided timelines and deliverables• Ensuring documentation is maintained throughout the length of the project• Communicating plans, actions, risks, and issues with key stakeholders• Solving any issues that may arise during the project• Managing and building relationships with multiple teams• Assisting the Project Manager with administrative functions and processes• Managing day-to-day activities for the Project Management team• Analyzing project data and producing progress reports

Montreal, Quebec, Canada

• Install software on customer networks (Hilton, Marriott and others)• Provide telephone support for applications• Establish a diagnosis of problematic situations encountered by customers when using their applications and seek solutions to resolve them• Carry out tests and data validations following new developments made to supported applications;• Work as a team with other software support agents to meet the needs of our customers and ensure their satisfaction• Provide training to customers or new employees

Montreal, Quebec

Acquisition of Dealercity's assets• Responsible for quality assurance of websites in delivery• Web site changes (HTML)• Follow-up with customers (Zoho)• Training clients (dealers) to optimize the effectiveness of their website (Join.me and TeamViewer• Creation and launch of training videos• Project Management (Jira)

Montreal, Canada Area

Acquired assets of EVOLIO● Training of internal and external customers using TeamViewer, Join.me, and Cisco WebEx.● Analysis and optimal use of existing tools● Microsoft Windows technology● Ability to install and maintain laser printers and computers● General understanding and interest in basic networking, remote communications, working with software (MS Office), hardware and other infra systems.● Helpdesk Support in a corporate/desktop environment● Creation and launch of training videos and teaching materials● Develop a training plan for internet specialists (SEO, SEM) in Dealerships ● In-Class Needs Assessment and Recommendation of Services● E-Learning tools, such as Camtasia Studio 8● Documentation/Procedure updates (Confluence)● Management of the customer support department● tracking customer requests● Project Management (Jira)● Sales

Montreal, Canada Area

• Training of internal and external customers using TeamViewer, Join.me, and Cisco WebEx.• Develop a training plan for internet specialists (SEO, SEM) in Dealerships • Creation and launch of training videos and teaching materials• Documentation/Procedure updates (Confluence)• Analysis and optimal use of existing tools with recommendations for future sales• Helpdesk Support in a corporate/desktop environment• Project Management (Jira)• Management of the customer support department• Microsoft Windows technology (7, 8 et 10)• General understanding and interest in basic networking, remote communications, working with software (MS Office), hardware and other infra systems.• Ability to install and maintain laser printers and computers

Montreal, Canada Area

● Update of Internet websites (Dealers)● Management of Internet inventories and photography● Management and monitoring of rental returns (Desmeules Chrysler)● Inspection of rental returns (end of the lease)● Sales● Contact for Chrysler Credit Financial Services● Customer service● Responsible for the short and long term rental of used vehicles__________________________________________________________________________________________● Mise à jour des sites Internet (Concessionnaires)● Gestion d’inventaires Internet et prise de photos● Gestion et suivi des retours de location (Desmeules Chrysler)● Inspection des retours de location (fin de bail)● Vente● Personne - ressource pour Service Financier Crédit Chrysler● Service à la clientèle● Responsable de la location court et long terme des véhicules d’occasion

Montreal, Canada Area

● Staff Manager● In charge of purchasing vehicles at auction (ADESA)● Weekly Advertising Manager● Sales● Responsible for the long-term rental of used vehicles● Customer service______________________________________________________________________________________________● Mise à jour des sites Internet (Concessionnaires)● Gestion d’inventaires Internet et prise de photos● Gestion et suivi des retours de location (Desmeules Chrysler)● Inspection des retours de location (fin de bail)● Vente● Personne - ressource pour Service Financier Crédit Chrysler● Service à la clientèle● Responsable de la location court et long terme des véhicules d’occasion

Computer Science, Informations Systems, Not Completed

College Degree, Pure And Applied Sciences