Infrastructure Manager
CurrentPromoted to spearhead mission-critical, strategic IT resources. Direct all technology operations. Evaluate business needs, possible outcomes, and technology trends. Identify key issues and recommend best fit IT strategies, policies, and procedures. Partner with other department managers in planning, budgeting, and implementing new initiatives. Review and prioritize requests and identify appropriate resources for delivery.Strategic technology leader who leverages deep technical knowledge acquired over 25 years, especially in the implementation and maintenance of the ICT Infrastructure, as well as the security of these environments, aligning it to the strategic business vision to drive consistently positive business outcomes.Dedicated problem solver who addresses problems head on and investigates critical issues thoroughly to find cost-effective, actionable, best fit solutions. Leader, coach and mentor who communicates strategic and tactical IT vision to the team then empowers team members to bring that vision to realityResponsible to maintain high availability and oversee all IT infrastructure i.e. servers, firewall, e-mail, domains and licensing. Compile and manage the budget of the infrastructure division. Set operational goals in support of the strategic goals & objectives. Led support operations and coordinated the infrastructure support team to ensure maximum efficiency and customer satisfaction.• Spearheaded strategic restructuring of Help Desk operations including implementation of fully trackable ticketing system—improving turnaround time on trouble tickets.• Established and maintained testing server / development lab—significantly reducing post-upgrade issues.• Implemented dashboards to monitor all servers, and pro-actively detect and fix problems• Experience operating in a large-scale and diverse environment• Strong documentation & mentoring skills
