Predrag Krstic Email & Phone Number

Nicosia, Cyprus

Establishing an aligned governance model with the Executives of the major EMEA clients, having customer satisfaction as the top priority. Internally, driving team managers and discussing processes to enhance operational effectiveness. Performance reporting and prioritizing based on the results. Internal customer profit & loss management of account profitability. My engagement has impacted significant improvement in productivity and services provided across different business areas, as well as increasing revenue of my Accounts.

Worldwide

Under the same senior management rank in these three rotating positions, I aimed to create the best possible vacation experience for the guests by effectively managing my departments' operations. I managed financial service issues for guest and crew administration, dealt with Immigration and Customs clearance, liaised with agents and Heads of Departments for all Port Operations matters, supervised passenger embarkation and disembarkation, and maintained the ship’s funds and cash availability. In addition, I monitored passenger claims and complaints directly or indirectly. I was a part of the rollout of guest services digitalization project called OceanMedallion, implementing it in my areas of responsibility and educating staff on OceanMedallion-enabled features, specifically designed to enhance the vacation experience.

In these three rotating positions, under the same 1st level management rank, I respectively managed all hotel operations during the nights, scheduled, coached and led guest services teams to continuously reach the highest KPI scores. Front Desk Manager priorities also included monitoring of Guest Satisfaction and Loyalty Tracking through all channels, and the preparation and follow-through of Quality Assurance actions. As Guest Clearance Manager I ensured compliance with international Customs & Immigration requirements for approximately 3500 guests per week. Aditionally, I was a part of New Build Champion team for two new built projects where I worked closely with both internal and external customers, in setting up the systems, implementing procedures and method changes, as well as with Corporate Executive teams, who monitored the rollout progress.

Internationally

At the Front Desk, after several months of continuous and exceptional team and individual performance, I was appointed as the shift lead, and supported and coordinated Front Desk Team in the evening hours. Three times, before I got eventually promoted, I was given responsability of Hotel Financial Controller Assistant, where I was in charge of Gift Account administration and F&B inventory checks, improving the accuracy of the counts and reporting. I am holding several Employee of the Month, Above and Beyond, Consummate Host and other employee recognition awards.

Onboard Vessel | Mediterranean Countries

This seasonal role entailed leading an excursion accompanist team, creating opportunities, maximizing on initiatives, and driving the revenue on day to day basis, while providing first-class customer service onboard MV Arion of Classic International Cruises.

Vienna, Austria

• Facilitated statistical analysis of performance trends of Investment & Technology Promotion Offices (ITPO). • Researched and edited specific financial and economic information, wrote ToR drafts. • Scheduled and conducted interviews to collect information from different departments. • Developed a thematic evaluation for International Technology Centres (ITC). • Presented results in PowerPoint.

Bonn Area, Germany

• Created the base and developed Centre’s online Knowledge Exchange Platform by identifying and liaising with the key stakeholders. • Exceeded targets and expectations for building content for the platform.• Participated in seminars and workshops on behalf of UNEVOC. • Scheduled and set up conference calls and meetings.

Bourgogne, France And Different European Capitals

Recruited by Taizé Communaute in 2003 as one of 12-person group leading team. Shortly after appointed as a regional logistics coordinator to spearhead the growing participation to the organisation’s events.• Managing 4000-5000 person weekly turnarounds. Coordinated logistical requirements for large scale events and providing guidance to group leaders. • Supported planning and execution for events: negotiated contracts with insurance and transportation companies, and other suppliers. Created and administered operational budget. Travel Expense analysis.• Appropriately represented the organisation to partners, prospects, and volunteers at events and external meetings.• Managed a large volume of participants and prioritised their requests.

Master, European Economics And International Relations, 106 Of 110

Thesis: "Foreign Direct Investments & Foreign Trade in the Development of Serbian Economy: the Role of SIEPA"

Course, Strategic Leadership For The Hospitality Professional: Focus On Financial Risk And Return, 100 Of 100

The course provided the essential skills in strategic hospitality leadership, from determining competitive advantage to analyzing.

Bachelor’S Degree, Economics, 8,65 Of 10

The study provided an applied knowledge in the fields of international economics, finance/accounting, general management.

Diploma, Grammar School, 5 Of 5

Graduated with `honours of distinction' . In a final thesis elaborated usage of "Present Perfect Tense and Present Perfect Continuous".