Overseeing a team of project managers, support technicians and software developers.Coaching and training of new and existing personnel.Setting and ensuring quality standards are met and business process is adhered to across multiple departments.Ensuring projects are delivered on time and within cost.Setting and ensuring Support SLAs are adhered to.Scoping, costing and project planning of software development projects.Allocating and managing resources for project… Show more Overseeing a team of project managers, support technicians and software developers.Coaching and training of new and existing personnel.Setting and ensuring quality standards are met and business process is adhered to across multiple departments.Ensuring projects are delivered on time and within cost.Setting and ensuring Support SLAs are adhered to.Scoping, costing and project planning of software development projects.Allocating and managing resources for project management.Recruitment of Project Managers and Support personnel.Documentation and testing of new software features. Show less

Responsible for coordination, management and monitoring of the workings of our Projects and Development teams.

Handled second line technical and customer support queries.Provided telephone and email support to customers of Orange broadband providing technical support with PC networking configuration, browsers, email, internet security. Liaised with suppliers to rectify line faults. Handled customer complaints and contract queries.

A great pub with many happy memories. Managing The Punch Bowl was challenging and extremely rewarding. The role was very hands on and varied, I was responsible for all aspects of running the business and keeping the pub and accommodation operations running smoothly. This involved everything from book keeping and ordering stock, to catering events, cleaning the beer lines, changing beds and mopping the toilets. Long hours and weekends were required but they certainly weren't anti-social I met… Show more A great pub with many happy memories. Managing The Punch Bowl was challenging and extremely rewarding. The role was very hands on and varied, I was responsible for all aspects of running the business and keeping the pub and accommodation operations running smoothly. This involved everything from book keeping and ordering stock, to catering events, cleaning the beer lines, changing beds and mopping the toilets. Long hours and weekends were required but they certainly weren't anti-social I met and befriended some great customers and had a brilliant team backing me up. Show less

Assistant Manager - The Tiger Inn, Walsall. April 2002 - April 2003Manager - The New Inn, Ringstead. April 2003-April 2004Manager - The Three Tuns, Tamworth. April 2004-October 2004