Expert at probing requirements in conjunction with the Sales team and presenting an appropriate solution to Clients and Prospects.Liaise with ops team to vet the solutions designed before customer presentation.Work with Projects to define the Project Schedule and ensure timely delivery of solution.Description of solution (technical).High level and low level architecture diagrams or Coordinate with ops to get proof of concept testing.Work with Sales team to prepare the BOM.Final Dealing from customer and Highlight associated risks and assumptions.Provide coordination support to operations teams during implementation.Solution Designing for Managed Services/ Data center services

Own Product Lifecycle Process from launch till discontinuation  Evaluate Market, competition to establish the right pricing for a Product and spares  Developing, driving & monitoring various schemes to enhance the sales & liquidate stocks  Facilitates lean inventory management by working closely with Operations Team  Market development along with the vendors for their respective products & Brands  Trainings of Sales teams and customers to improve their technical competency.  Actively participating in “Train The Trainer” Programmer for Branch Technical.  Preparation of effective training modules.  Spare Inventory Management to achieve “Category “Service Revenue Target.  Work closely with Tech Team and provide right support to channel to improve company's share.  Interaction with direct resources across multiple functions ranging from SCM, Marketing, Accounts, Finance, Operations etc. at the same time bringing an innovative solution in favor of Business.

Providing Consulting to clients through sales teams.Performing multivariate statistical analysis on Fire & AV Brands to Launch a new Brand Performing multivariate statistical analysis on Fire & AV sustain existing brand. Providing Consulting to internal technical team.BOQ Support.Develop, produce and update Quarterly performance reports for existing Brands – these include Defective Ratio, sales and volume analysis, market share, source of business analysis, TAT of the servicing

Provide pre-sales support, training and demo presentations if necessary and helping in pre-sales activity coordination and providing guidance on Analysis and design of the projectMake schedule to execute or implement the assigned project•Understanding Bill Of Material•As per the requirement preparing the schematic for the system integrationCo-ordination with Auto CAD Person - For Proper Designing of System, as per the solution offered to clients by Sales Team for FDS, PA and CCTV in designingTechnical support to Designing team of the Concerned SystemTechnical support of designing of all System in proper selection of the controllers, panels, sensors, devices for hassle free commissioning Addressing queries of the Consultant & PMC (Project Management Committee & Project Installation TeamPre-Commissioning ChecksActivation of the installed system : As per Client RequirementDocumentation in coordination with the Client & Project in charge on site Installation of Management Graphical Software on PC at user end through connectivity of all controllers and sensors. Fire Alarm System: Panel commissioning with through loop connectivity of all detectors & devicesCCTV System: Commissioning DVR with all cameras, video throughAccess Control System: Programming and installation of software at user end on PC with all readers Complete Testing & Commissioning of the System Rectifying the snag while handing overTimely & proper handing over of the siteReceives customer escalations and Troubleshoot issues by resolving them with maximum customer satisfactionTake full ownership on customer problem / cases, monitor for proper and on time feedback Act as the front line technical contact to interact with customers (business partners and direct customers).Looking after the after sales service i.e. Maintenance and Breakdown services for the handed over projects.Provide functional guidance and technical training to partners

Key Responsibilities 1) Perform Commissioning of large scale Electronics security system(FDS, CCTV, Access Cntrol, PAS, Voice evecution system ) and BMS as per client requirement.2) Receives customer escalations and Troubleshoot issues by resolving them with maximum customer satisfaction.3) Take full ownership on customer problem / cases, monitor for proper and on time feedback. 4) Act as the front line technical contact to interact with customers (business partners and direct customers).5) Document and track all installation tasks, problems, enquires and events in the system.6) Provide pre-sales support, training and demo presentations if necessary.7) Provide Technical Help for FDS, PA and CCTV in designingKey Challenges1) Keep good customer communication, help in professional manner to collect the needed information and proper escalation to higher team.2) Be able to resolve remote customer issues, configuration and basic problems.3) Maintain the KPI for installation and customer support.Key Decisions1) To judge, with the team manager a proper support in supporting customers in timely manner. Verify and escalate cases from key customers or accounts. 2) Escalate sensitive/urgent cases to the team manger and follow up with the customer.3) Use proper resources for case resolution; work closely with other teams to locate the best customer solution.

1. Work in QMS and procedures as the requirements of product and in-process techniques, Defect investigations, corrective / preventive actions (CAPA).2. Performing Statistical process Control (SPC ) techniques and Vendor Quality Assurance and Vendor Development as per Total Quality management(TQM)3. Obtain, develop and maintain The Quality Systems (QS) as per ISO-9000, and ISO-14000 standards, other certifications and spearhead TQM and Lean Manufacturing movements. Familiar with AS9100. 4. Doing independent work on critical problem areas of Customers and Monitor the progress of Defect Investigations, analyze and interact with Divisions / different agencies with finding remedial measures and monitor their implementation