Pamela Statman Email & Phone Number

Cincinnati, Ohio

Cincinnati, Ohio

• Performs the daily customer support duties utilizing CRM and other internal tools including all customer follow up and follow through regarding service• Master vendor RMA portals and policies• Manage the process regarding all P.O, quote, order, RMA and case entries with detailed accuracy from beginning to end.• SCreate and send repair quotes to customer for approval• Coordinate with other departments and vendors to resolve customer matters• Assist customer service and sales resolutions for service order questions• Utilize time management and prioritization skills to allow for efficient performance of all duties• Provide superior phone etiquette when fielding customer inquiries via phone• Provide excellent customer care to our external and internal customers• Reviews past service pricing, researches and stays abreast of pricing changes• Lead team in completing tasks to close cases• 1st level of contact for incoming phone calls and emails• Sales support for entire sales force as it relates to service

Norwood, Ohio

• Manages deals from quota to roll call; ensure deals are accurately written within the established service level agreements, meets all legal requirements and are installable• Effectively manages multiple tasks with competing priorities and meeting deadlines• High attention to detail with precision and accuracy• Proven ability to excel in a fast paced, high volume and changing environment• Effective written and verbal communication skills• Ability to effectively communicate in cross-functional situations• Research and prepare Post Purchase Addenda (PPA) ensuring accurate credit to the client. Validate accuracy of contracts keyed to ensure correct invoicing to client.• Research Quota related inquiries and provide results, including resolution, if applicable• Attend weekly Director of Sales (DOS) meetings, provide status on forecasted deals, and review statuses of open contract issues• Utilize current resources/tools - Sales Quoting Tool (SQT), Product Look-up, InfoLink and Finance Service Organization SharePoint Library for product launch/changes to new and existing products.

Cincinnati Headquarters

• Responsible for gathering and reviewing incoming business and employee payroll information, approximately 90 a month, including retrieving information from competitors, via internet searches.• Accurately entering all employee personal, tax and pay related information in a time sensitive manner.• Effectively communicated with management and sale teams to acquire any missing information or documentation.• Communicated with management, and provided solutions, regarding outstanding accounts not processed. • Responsible for accurately completing business and employee payroll profiles in a time sensitive manner.• Involved with the parallel audit team, responsible for auditing and verifying accuracy of entire payroll prior to submission for processing.• Provide solutions and ideas to management on how to complete business quotas each month.

Cincinnati, Ohio

Contract Analyst • Ensured accurate representation of loan terms, state/federal requirements and company procedure; average 600 contracts processed monthly.● Conducted internal contract audits to ensure compliance for Consumer Financial Protection Board guidelines, identified gaps in compliance standards and recommended solutions to department teams.● Analyzed and interpreted loan approval documents.● Supported Credit Analyst in credit decisions and data collecting.● Ensured accurate data entry of contractual information.● Performed research of boarding errors and resolved problems.● Researched and corrected draft/funding variance report.● Responsible for meeting completeness, turn time and accuracy requirements. Credit Investigator ● Responsible for verification of employment, direct credit investigation, identifying, reviewing and routing dealer contracts to appropriate personnel.● Trained temporary associates and assisted other associates when necessary.● Created and scanned bar code cover sheets for Document Management System.Customer Service Representative ● Prepared/processed documentation for customer service and collection associates and assisted in dealer audits.Repossession Clerk/Collections ● Responsible for collecting legal documentation post customer repossession, answering phone inquiries regarding repossessions and scheduling transportation of vehicles to auction.Pre-Lease Termination Clerk ● Managed daily assigned list of upcoming lease account maturities, advised customers of lease end options, made arrangements with dealers and customers to complete the account and collected lease end paperwork to close account.