Pamela Statman Email & Phone Number

Cincinnati, Ohio

Cincinnati, Ohio

• Performs the daily customer support duties utilizing CRM and other internal tools including all customer follow up and follow through regarding service
• Master vendor RMA portals and policies
• Manage the process regarding all P.O, quote, order, RMA and case entries with detailed accuracy from beginning to end.
• SCreate and send repair quotes to customer for approval
• Coordinate with other departments and vendors to resolve customer matters
• Assist customer service and sales resolutions for service order questions

Norwood, Ohio

• Manages deals from quota to roll call; ensure deals are accurately written within the established service level agreements, meets all legal requirements and are installable
• Effectively manages multiple tasks with competing priorities and meeting deadlines
• High attention to detail with precision and accuracy
• Proven ability to excel in a fast paced, high volume and changing environment
• Effective written and verbal communication skills
• Ability to effectively communicate in cross-functional situations

Cincinnati Headquarters

• Responsible for gathering and reviewing incoming business and employee payroll information, approximately 90 a month, including retrieving information from competitors, via internet searches.
• Accurately entering all employee personal, tax and pay related information in a time sensitive manner.
• Effectively communicated with management and sale teams to acquire any missing information or documentation.
• Communicated with management, and provided solutions, regarding outstanding accounts not processed.
• Responsible for accurately completing business and employee payroll profiles in a time sensitive manner.
• Involved with the parallel audit team, responsible for auditing and verifying accuracy of entire payroll prior to submission for processing.

Cincinnati, Ohio

• Contract Analyst
• Ensured accurate representation of loan terms, state/federal requirements and company procedure; average 600 contracts processed monthly.
• Conducted internal contract audits to ensure compliance for Consumer Financial Protection Board guidelines, identified gaps in compliance standards and recommended solutions to department teams.
• Analyzed and interpreted loan approval documents.
• Supported Credit Analyst in credit decisions and data collecting.
• Ensured accurate data entry of contractual information.