Praveen Kulkarni Email & Phone Number

Mckinney, Texas, United States

Mckinney, Texas, United States

• Expert in designing Enterprise / Solution / Component Architecture.
• Presentation and Communication Skills (Value Prop, Product Features, Solution Benefits, Cost Benefit Analysis) through PPT, Vision, ROI Tools, Templates.
• Experience in training and guiding new SE’s on Cisco Contact Center platform.
• Team player in collaborating with Cisco PSS, Cisco AM, SE and internal sales teams in designing best of breed solutions with a customer centric approach.

Princeton, NJ, US

• An individual contributor assisting technically the Sales team for new prospects.
• Respond to customer RFP’s and provide SOWs, Cisco Bill-of-Materials and Pricing estimates.
• Study customer’s current environment and propose solutions to improve their business through technology recommendations.
• Provide Product demos and articulate Servion and Cisco Value prop.
• Taking ownership of strategic customers.

Princeton, NJ, US

• Providing network consulting for our clients.
• Was part of Cisco AS team for one of Cisco largest UCCE migration.
• Working solutions by drawing upon specialized knowledge of Servion ‘s proprietary tools and Cisco Unified Contact Center Solutions for processes for List and Contacts management and Optimization using product’s “Cisco.
• Optimize the system for better performance.
• Managing Client relationships and Review meeting on a periodic basis
• Accomplishing Audits and recommend Best practices to maintain and operate Cisco components and products at various customer premises post implementation and during support

Bengaluru Area, India

• Gathering Business Requirements and technology AS-IS assessment.
• Upsell of new applications and proactive guidance on product upgrades and compatibilities.
• Trained both IPT and Contact Center team comprising of 6 engineers to handle customer support.
• Was the lead engineer in assisting teams to do root cause analysis on Contact center related issues in Cisco UCCE and Cisco UCCX for large customers.

Noida Area, India

• Primary responsibilities include designing, developing and implementing IPCC call routing applications involving multiple locations to meet Adobe’s business needs.
• Apply appropriate design and project management methodologies to design, implement, test and modify call center systems.
• Root Cause Analysis.
• Secondary responsibilities include Configuring, troubleshooting and maintenance of Cisco Call Manager.

Bengaluru Area, India

• Troubleshooting and maintenance of IPCC.
• ICM 6.0 scripting.
• IP-IVR 4.0, 5.x Scripting.

Visvesvaraya Technological University, Electronics And Communications Engineering

Education record