Praveen Kulkarni Email & Phone Number

Mckinney, Texas, United States

Mckinney, Texas, United States

• Expert in designing Enterprise / Solution / Component Architecture. • Presentation and Communication Skills (Value Prop, Product Features, Solution Benefits, Cost Benefit Analysis) through PPT, Vision, ROI Tools, Templates.• Experience in training and guiding new SE’s on Cisco Contact Center platform.• Team player in collaborating with Cisco PSS, Cisco AM, SE and internal sales teams in designing best of breed solutions with a customer centric approach.

Princeton, Nj, Us

• An individual contributor assisting technically the Sales team for new prospects. • Respond to customer RFP’s and provide SOWs, Cisco Bill-of-Materials and Pricing estimates. • Study customer’s current environment and propose solutions to improve their business through technology recommendations.• Provide Product demos and articulate Servion and Cisco Value prop.• Taking ownership of strategic customers.

Princeton, Nj, Us

• Providing network consulting for our clients.• Was part of Cisco AS team for one of Cisco largest UCCE migration.• Working solutions by drawing upon specialized knowledge of Servion ‘s proprietary tools and Cisco Unified Contact Center Solutions for processes for List and Contacts management and Optimization using product’s “Cisco CVP & UCCE” Platforms, “Servion LCM” and the “Servion Agent and Supervisor application” with Servion CTI SDK• Optimize the system for better performance.• Managing Client relationships and Review meeting on a periodic basis• Accomplishing Audits and recommend Best practices to maintain and operate Cisco components and products at various customer premises post implementation and during support• Training New-hires and Existing resources on the Cisco Platform and managing their performance level

Bengaluru Area, India

• Gathering Business Requirements and technology AS-IS assessment.• Upsell of new applications and proactive guidance on product upgrades and compatibilities.• Trained both IPT and Contact Center team comprising of 6 engineers to handle customer support.• Was the lead engineer in assisting teams to do root cause analysis on Contact center related issues in Cisco UCCE and Cisco UCCX for large customers.

Noida Area, India

• Primary responsibilities include designing, developing and implementing IPCC call routing applications involving multiple locations to meet Adobe’s business needs.• Apply appropriate design and project management methodologies to design, implement, test and modify call center systems.• Root Cause Analysis.• Secondary responsibilities include Configuring, troubleshooting and maintenance of Cisco Call Manager.

Bengaluru Area, India

• Troubleshooting and maintenance of IPCC.• ICM 6.0 scripting.• IP-IVR 4.0, 5.x Scripting.

Visvesvaraya Technological University, Electronics And Communications Engineering

Education record