• Demonstrated skills in spearheading entire service operations along with implementation of various techniques for improving process operations along with cost effectiveness.• Master in Dealer Management ensuring fulfilment of business matrix - sales/market share, consumer contact/reach with marketing synergy & channel centric approach.• Holds significant expertise in streamlining service systems, developing new systems & training colleagues for enhancing operational efficiencies of workforce, focusing on technical & customer care aspect.• Resourceful in maintaining an effective inventory of spare for smooth execution of service operations.• Technical Service support to corporate customer in coordination with sales team during pre sales and post sales process.• Skilled in managing customer service operations for rendering and achieving quality services by resolving customer complaints on performance bottlenecks; building strong customer relations with clients to generate avenues for additional business.• Credit of strengthening dealer reputation by providing technical explanations and resolving product disputes.Areas of Expertise----Spares Management --After-Sales Operations --Dealer Management --Training & Development --Man Management