Pawan Kumar Kurmi Email & Phone Number

India

Indore, Madhya Pradesh, India

Engage with customers through friendly yet professional email, phone, and chat communication educating them about various banking services on profile basis and guiding them through product features, billing or account administration and first line technical support. Managed, examined and responded to inquiries concerning customer accounts(Domestic & International) thereby smoothening relationships to improve customer experience and leverage profitability both ends. Provided dedicated support… Show more Engage with customers through friendly yet professional email, phone, and chat communication educating them about various banking services on profile basis and guiding them through product features, billing or account administration and first line technical support. Managed, examined and responded to inquiries concerning customer accounts(Domestic & International) thereby smoothening relationships to improve customer experience and leverage profitability both ends. Provided dedicated support for final level escalation cases promptly and effectively as outlined by company guidelines. Worked on recurring service delivery issues as small term projects and assisted in development and implementation of process improvement in line of business partners through reengineering and Lean principles to enable TQM organization wide. Prepared reports on Quality, Service flow, CSAT, NPS and customer retention rate to understand the flaws and coach teams on process improvement. Mentored new hires on processes to get aligned to floor in short time. Process new Retail/Corporate accounts, Commercial/Business cards, screening as per KYC and CDD norms. Generating revenues through lead conversions of high-end customers through wide range of offers on their accounts. Show less

Guwahati, Assam, India

Project(Railway Electrification work in N.F.Railways) Management at site, monitoring and execution of contractor's works on and off-field in Signalling and Telecommunication Installations and Testing. Close liasoning with Project Consultant(AECOM agency) and Client(Railways) of site activities. Round-the-clock availability for failure rectification and train operations. Chaired MoM with divisional level and C-level EXs of Railways Board, documentation, staff counselling, etc.Intense… Show more Project(Railway Electrification work in N.F.Railways) Management at site, monitoring and execution of contractor's works on and off-field in Signalling and Telecommunication Installations and Testing. Close liasoning with Project Consultant(AECOM agency) and Client(Railways) of site activities. Round-the-clock availability for failure rectification and train operations. Chaired MoM with divisional level and C-level EXs of Railways Board, documentation, staff counselling, etc.Intense Travelling on project demand and client calls. Show less

Secunderābād, Telangana, India

Certified Specialization Training in Indian Railways Signalling and Telecommunication sector

Chandigarh Area, India

IP network protocols, TCP/IP design, CCNA course work, Layer 3 switching configuration and administrative command setup

Bhubaneshwar Area, India

Transistor level hardware design in FPGA and Verilog

Executive Management, Project Management

Activities and Societies: Professional Certification Course in Project Management

Bachelor Of Technology - Btech, Electronics And Communications Engineering, 7.84 First Class

Activities and Societies: Member REXian-Alumni Network, Member ECS club

Higher Secondary, Science, 89% First Class Distinction

Activities and Societies: Academic topper, Maths Olympiad, Club Secy

Ssc, Science, 82% First Class, Star Holder

Activities and Societies: Class Representative, House Prefect, Junior Science Congress, Exhibitionist, Academic topper, Sports Merit.

Professional Course, Project Management