Plaban Dash Email & Phone Number

Hyderabad, Telangana, India

As a Talent Acquisition (TA) Manager in the service industry, I oversee the recruitment and hiring process to ensure the company attracts and retains top talent. My duties include managing a team of recruitment professionals, developing and implementing effective sourcing strategies, and ensuring that staffing levels meet operational needs. I collaborate closely with department heads to understand staffing requirements and align talent acquisition efforts with organizational goals.Additionally, I manage the full-cycle recruitment process, from job posting and candidate screening to conducting interviews and negotiating offers. I am responsible for building strong relationships with external recruitment agencies, colleges, and industry networks to source diverse talent. I also monitor recruitment metrics to assess the effectiveness of strategies and continuously improve processes. My role involves staying up-to-date with industry trends, labor market conditions, and recruitment technology to ensure the company’s competitive edge in attracting skilled employees.

Hyderabad, Telangana, India

• Spearheaded staffing needs assessment, recruitment strategy development, and leadership of employment branding initiatives for the Information Technology sector.• Forecasted current and future staffing requirements, developed talent acquisition strategies, and formulated hiring plans.• Executed proactive sourcing efforts to fill open positions and effectively anticipate future needs.• Orchestrated comprehensive recruitment and selection processes, including conducting interviews and screening calls, ensuring a streamlined candidate experience.• Contributed to employee retention and development through proactive measures.• Oversaw and directed recruiting personnel to optimize team performance.• Orchestrated and participated in career fairs, assessment centers, and other relevant events to secure top talent.• Utilized metrics to generate comprehensive reports and pinpoint areas for enhancement.

Hyderabad, Telangana, India

• Led and directed a diverse hiring team (70 members), comprising experienced and junior recruiters, to successfully fulfill talent needs for global operations and delivery.• Counseled the organization on optimal hiring strategies, influencing strategic decisions and future recruitment plans.• Advised hiring managers and senior leadership on recruitment best practices, compensation, and talent acquisition strategies.• Spearheaded the implementation of cutting-edge hiring practices, ensuring consistent adherence to established recruitment standards.• Managed workload to optimize hiring efficiency while balancing team capacity, resulting in timely and accurate recruitment.• Orchestrated internal initiatives to enhance recruiters and hiring managers, networking, sourcing, assessment, and talent acquisition abilities.• Supervised and evaluated the performance of the hiring team, providing constructive feedback and mentorship.• Recruited, trained, and developed new team members as needed, fostering a high-performance recruitment team.• Coordinated all communication between hiring managers/recruiters and candidates, ensuring a seamless and positive experience for all parties.• Organized and participated in networking events, social media campaigns, and career fairs, expanding the organization’s talent pool and brand visibility.• Ensured compliance with government and organizational recruiting policies, particularly related to diversity and inclusion.• Proactive team player with a penchant for adopting and integrating new hiring strategies and practices.• Proficient and adept in leveraging ATS systems such as Bullhorn (US ATS) and Connext (Canada ATS) to enhance recruitment efficiency.• Hands-on experience working with the recruiters on using various job portals like Naukri, Shine, Glassdoor, Indeed and LinkedIn for working within the Indian market.

Hyderabad Area, India

• Streamlined recruitment strategies for diverse vacancies by customizing language, social media channels, and targeted websites to attract top talent.• Established and communicated clear recruitment objectives and policies to employees, ensuring alignment with organizational goals.• Collaborated with department managers to understand job requirements, preferred attributes, and candidate qualifications.• Sourced, screened, and conducted interviews with potential candidates using various methods such as database searches, media advertising, and employee referrals. • Successfully managed a team of 5 to 10 individuals, consistently surpassing personal and team monthly goals by 87%. • Seamlessly transitioned between roles as people manager and individual contributor on a daily basis, maintaining high performance in both capacities.• Provided comprehensive training and coaching to new hires on end-to-end recruiting processes, resulting in 70% improvement in their efficiency and productivity.• Communicated effectively with the Account Management Team and understood consultants' goals to align recruitment efforts with organizational and individual objectives.• Utilized a 13-week extensive ramp-up process to train and coach new hires, providing continuous support in every step to ensure their success and goal attainment.• Implemented yearly Key Performance Indicators (KPIs) upon completion of the 13-week ramp-up plan, aligning individual capabilities with organizational goals.• Conducted weekly team meetings to establish and communicate achievable goals in alignment with the team's 4- and 12-week objectives.

Hyderabad Area, India

• Led successful recruitment, placement, and consultation in the US market, accumulating over 4 years of comprehensive experience.• Oversaw a team of 10+ Recruiters/Staffing Managers, adeptly managing capacity planning and prioritizing people management skills.• Utilized advanced knowledge and practical expertise in leveraging internet recruitment sites including Monster, LinkedIn, and others.• Demonstrated exceptional persuasion, negotiation, and investigative abilities to thrive in high-pressure environments.• Proficiently employed recruitment and marketing techniques such as vendor networking, job boards, internet search, and headhunting.• Exhibited cross-industry experience encompassing Financial, Retail, Telecommunications, Automobiles, Manufacturing, Software, Transportation, and Healthcare sectors.• Leveraged hands-on IT proficiency and programming background to meticulously comprehend job requirements.• Specialized in W2, 1099, and Corp-to-Corp deals, negotiating and finalizing salary/rate/hr aspects with GCs, U.S. Citizens, H1B, EAD, and TN permit holders.• Demonstrated expertise in recruiting technical consultants across all levels, from programmers to project managers, with a track record of 50+ successful placements.

Hyderabad Area, India

• Demonstrated expertise in utilizing internet recruitment sites like Monster, LinkedIn, and The Ladders, effectively expanding candidate sourcing and selection.• Applied outstanding persuasion, negotiation, and investigative skills to thrive in high-pressure environments, contributing to successful candidate placements and client satisfaction.• Proficiently employed diverse recruiting and marketing techniques including vendor networking, job boards, internet search, and headhunting, resulting in an expanded talent pool and enhanced candidate quality.• Garnered extensive experience across various industries such as Financial, Retail, Telecommunications, Automobiles, Manufacturing, Software, Transportation, and Health Care, enabling a broad understanding of industry-specific recruitment needs.• Leveraged IT professional and programming background to meticulously comprehend technical requirements, contributing to precise candidate assessment and placement.• Successfully negotiated and finalized salary, hourly rates, and other aspects related to W2, 1099, and Corp-to-Corp deals with a range of professionals including GCs, U.S. Citizens, H1B, EAD, TN permit holders, OPT, and EAD.• Demonstrated proficiency in recruiting technical consultants of all levels, from programmers to project managers, ensuring a comprehensive talent pipeline and aligning with client needs.• Consistently surpassed predefined goals and objectives, showcasing a diligent work ethic and performance-oriented attitude, contributing to successful placements and client satisfaction.• Facilitated effective communication, displayed active listening skills, and embraced the team concept, fostering productive relationships with both candidates and clients, thereby enhancing overall team performance.• Proven ability to handle multiple requirements simultaneously, demonstrating advanced skills in business development and contributing to increased client satisfaction and business growth.

Hyderabad Area, India

• Handled Verizon DSL process, addressing phone and internet connectivity issues for North American customers.• Resolved customer issues over the phone related to internet connectivity and intermittent connections.• Conducted troubleshooting, including modem refresh and technical assessments to identify faulty modems.• Initiated refunds on customer bills as a goodwill gesture for prolonged connection issues.• Liaised with the escalation on-field team to address connectivity issues from remote locations and raised tickets when necessary.• Obtained manager's approval to replace faulty modems/phones at minimal charge, or for free if still under warranty.• Managed customer connectivity issues through call, email and chat support channels.• Acted as the first point of contact for end users to resolve or escalate hardware, software, network, and other computer-related issues communicated through emails, instant messages, chats, or phone calls.• Ensured a positive customer experience by diagnosing and resolving customer issues, managing accounts, and conducting network repairs.

Hyderabad Area, India

• Managed email and chat services to assist customers with inquiries concerning Sales Tax on their Amazon purchases.• Conducted thorough research on customer requests for Sales Tax exemption, including validation of government ID proofs and review of state government regulations.• Initiated the ticketing process for the escalation team to review and process Sales Tax refunds, issued either via Amazon Gift Card or to the customer's Amazon Wallet, resulting in a 20% increase in customer satisfaction.• Showcased strong written communication and problem-solving skills in handling customer inquiries• Handled customer inquiries regarding their online orders and provided detailed information on shipping, delivery dates, and order tracking.• Initiated timely refunds for damaged or delayed orders, ensuring customer loyalty and satisfaction.• Resolved customer issues promptly through email and chat services, contributing to a 15% increase in customer retention.• Maintained accurate customer records and addresses, ensuring seamless order delivery.

Hyderabad Area, India

• Acquired IRDA certification, enabling sale of insurance to general population• Educated customers on suitable insurance schemes and ensured comprehension of basic concepts• Effectively marketed insurance policies, achieving high maturity rate

Damanjodi, Odisha

• Implemented the Quality Resource program of Quality Circle for the employees at NALCO, resulting in a 20% increase in process efficiency.• Promoted the Quality Circle concept among employees, leading to a 15% rise in employee engagement and problem-solving initiatives.• Encouraged and facilitated voluntary participation from employees in the Quality Circle, resulting in a 30% increase in employee morale and teamwork.• Organized and hosted regular Quality Circle meets, boosting worker participation by 25%.• Conducted brain storming and cause & effect exercises for shop floor workers, resulting in a 10% reduction in production errors.• Reported Quality Circle activities to management in the prescribed format, ensuring transparency and accountability in the improvement initiatives.

Bachelor'S Degree, Computer Science Engineering

High School, Physics, Chemistry, Biology And Mathematics

Nursery To Class X