Elena Reed
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Elena Reed Email & Phone Number

Sr. Telecom Engineer at ACI Worldwide
Location: Greater Boston, United States, United States 8 work roles 1 school
1 work email found @aciworldwide.com 1 phone found area 617 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email e****@aciworldwide.com
Direct phone (617) ***-****
LinkedIn Profile matched
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Current company
ACI Worldwide
Role
Sr. Telecom Engineer
Location
Greater Boston, United States, United States
Company size
4803 employees

Who is Elena Reed? Overview

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Quick answer

Elena Reed is listed as Sr. Telecom Engineer at ACI Worldwide, a company with 4803 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at aciworldwide.com, phone signal with area code 617, and a matched LinkedIn profile for Elena Reed.

Elena Reed previously worked as Unified Communications Engineer at Aci Worldwide and Sr. Telecom Engineer at Sonesta Hotels. Elena Reed holds Master Of Science In Applied Math And Software, Computer Science from Lomonosov Moscow State University (Msu).

Company email context

Email format at ACI Worldwide

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{first}.{last}@aciworldwide.com
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AeroLeads found 1 current-domain work email signal for Elena Reed. Compare company email patterns before reaching out.

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Profile bio

About Elena Reed

• 15+ years progressively skilled and complex experience in VoIP systems; over 20 years in IT industry• Working knowledge of PBX/Voice Mail systems, ACD, IVR, Call recording and CTI• Hands-on with SIP, H.323, TCP/IP, POTS, PRIs/ISDN• Thorough familiarity with Call Center functions and operations• International and healthcare experience• Strong analytical and problem solving skillsTechnical expertise:• Signaling protocols and codecs: SIP, H.323, ISDN, G.711, G.723, G.729• Telecom equipment: Cisco UC systems (Call Manager, Unity, Contact Center), Sonus SBC/GSX/PSX, Nextone MSW, Asterisk• Operating systems: UNIX (Linux, Solaris, Mac OS X), Windows OS• Network management/other: MRTG, Cacti, Nagios, SNMP, tcpdump, Ethereal• Databases: MySQL, MSSQL

Listed skills include Voip, Cisco Technologies, Telecommunications, Sip, and 40 others.

Current workplace

Elena Reed's current company

Company context helps verify the profile and gives searchers a useful next step.

ACI Worldwide
Aci Worldwide
Sr. Telecom Engineer
Boston, MA, US
Website
aciworldwide.com
Employees
4803
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Company profile
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8 roles

Elena Reed work experience

A career timeline built from the work history available for this profile.

Unified Communications Engineer

Current
Aci Worldwide

Coral Gables, Florida, US

Nov 2019 - Present

Sr. Telecom Engineer

Sonesta Hotels

Newton, Massachusetts, US

Served as an escalation point for requested moves, adds and changes of telecom equipment including procedures for obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment. Provided configuration and problem resolution support for the company's Cisco Unified Communication.

Jun 2018 - Nov 2019

Sr. Telecom Analyst

Beacon Health Options

Boston, Massachusetts, US

Administered company’s Cisco UC system (Call Manager, Unity, Contact Center) for 5 Call Centers and 20+ remote offices. Coordinated and oversaw project implementations with vendors, internal customers and support personnel. Developed and maintained detailed DID Inventory and Call Flow documentation.

Jun 2016 - Jun 2018

Sr. Tech Support Engineer

Sonus

Westford, MA, US

Provided Technical Assistance Centre (TAC) cover to Tier 3 level support to customers via email and phone with minimal supervision from management. Built and maintained skills on current and legacy Sonus platforms and applicable technologies. Deployed and tested new equipment in the lab.

Oct 2015 - May 2016

Telecom Team Leader

Healthways

Franklin, TN, US

Provided professional leadership and direction to a team of 3 IT engineers. Managed installation and configuration of geographically distributed Call Centers in France. Planned and designed architecture of a highly available, scalable and fully redundant Call Center system supporting 500+ seats.Developed detailed documentation and standard operation.

Jan 2011 - Aug 2012

Senior Telecom Analyst

Healthways

Franklin, TN, US

Implemented an open-source based Call Center software to replace existing home-grown system, reducing the cost of new installs from $2m to $0.7m. Coordinated and performed remote installation of Call Center systems in Germany, Brazil and Australia. Played instrumental role in numerous update and maintenance projects. Coordinated with 3-rd party vendors on.

Jan 2008 - Dec 2010

Telecom Analyst

Callcentric, Inc.

Analyzed and managed dialing plans to optimize traffic flows and increase profitability and call quality. Provisioned routing of VoIP calls on GenBand (Nextone) proxy. Analyzed VoIP performance using reports, graphs and diagnostic tools. Modified call routing, identified and resolved call quality degradations.Implemented a graphing system to visualize.

Oct 2003 - May 2007
Team & coworkers

Colleagues at ACI Worldwide

Other employees you can reach at aciworldwide.com. View company contacts for 4803 employees →

HA Hayat Ahamed Hayat Ahamed Colleague at Aci WorldwideDhaka, Dhaka, Bangladesh, Bangladesh View → AA Ahmed Al-Sameea Ahmed Al-Sameea Colleague at Aci WorldwideBahrain, Bahrain View → RR Richard Rogoff Richard Rogoff Colleague at Aci WorldwideNew York, New York, United States, United States View → SS Sanju Samuel Sanju Samuel Colleague at Aci WorldwideCity Of Johannesburg, Gauteng, South Africa, South Africa View → NB Nathaniel Babb Nathaniel Babb Colleague at Aci WorldwideMiami, Florida, United States, United States View → CA Carlo A. Gonzalez Acevedo Carlo A. Gonzalez Acevedo Colleague at Aci WorldwideSantiago Metropolitan Area, Chile View → CR Conor Ryan Conor Ryan Colleague at Aci WorldwideCheltenham, England, United Kingdom, United Kingdom View → SC Seth Clayton Seth Clayton Colleague at Aci WorldwideWatford, England, United Kingdom, United Kingdom View → ZJ Zach J Smith Zach J Smith Colleague at Aci WorldwideDenver, Colorado, United States, United States View → AY Amy Yee Amy Yee Colleague at Aci WorldwidePetaling, Selangor, Malaysia, Malaysia View →
1 education record

Elena Reed education

  • Lomonosov Moscow State University (Msu)
    Lomonosov Moscow State University (Msu)
    Computer Science
FAQ

Frequently asked questions about Elena Reed

Quick answers generated from the profile data available on this page.

What company does Elena Reed work for?

Elena Reed works for ACI Worldwide.

What is Elena Reed's role at ACI Worldwide?

Elena Reed is listed as Sr. Telecom Engineer at ACI Worldwide.

What is Elena Reed's email address?

AeroLeads has found 1 work email signal at @aciworldwide.com for Elena Reed at ACI Worldwide.

What is Elena Reed's phone number?

AeroLeads has found 1 phone signal(s) with area code 617 for Elena Reed at ACI Worldwide.

Where is Elena Reed based?

Elena Reed is based in Greater Boston, United States, United States while working with ACI Worldwide.

What companies has Elena Reed worked for?

Elena Reed has worked for Aci Worldwide, Sonesta Hotels, Beacon Health Options, Sonus, and Healthways.

Who are Elena Reed's colleagues at ACI Worldwide?

Elena Reed's colleagues at ACI Worldwide include Hayat Ahamed, Ahmed Al-Sameea, Richard Rogoff, Sanju Samuel, and Nathaniel Babb.

How can I contact Elena Reed?

You can use AeroLeads to view verified contact signals for Elena Reed at ACI Worldwide, including work email, phone, and LinkedIn data when available.

What schools did Elena Reed attend?

Elena Reed holds Master Of Science In Applied Math And Software, Computer Science from Lomonosov Moscow State University (Msu).

What skills is Elena Reed known for?

Elena Reed is listed with skills including Voip, Cisco Technologies, Telecommunications, Sip, Telephony, Asterisk, Routing, and Unix.

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