It Service Delivery Manager
CurrentI manage and lead three key IT teams within LCRCA IT: the IT Service Desk: IT Operations; and Infrastructure Solutions. Our area of IT is responsible for maintaining the network, data centres, servers and systems in a very diverse estate (Tunnels, a Police Service, Ferries, City Region Combined Authority, etc). Our key aim is "keeping the lights on". We have a strong focus on proactive tasks and carry out preventative maintenance to reduce the impact and number of reactive incidents. We handle incidents and service requests at all lines of support from first point of contact to 2nd/3rd line to engaging with 3rd parties or subject matter experts in our Solutions teams. I oversee the IT Capital Budget and play an active role in the organisation's Business Continuity, Net Zero and OD & Wellbeing Forums. I am also a Mental Health First Aider and a Wellbeing Champion.
