Michael Plank Email & Phone Number

Columbus, Oh, Us

Boston, Massachusetts, Us

Led a global network engineering team, driving a 15x increase in network capacity and footprint, enabling expanded service reach and improved customer satisfaction.Oversaw the development and execution of a multi-year network infrastructure roadmap, aligning technical strategies with business objectives and regulatory requirements.Directed cross-functional teams in the implementation of network automation solutions, reducing manual processes by 35% and enhancing operational efficiency.Managed strategic vendor relationships, negotiating contracts, optimizing service-level agreements (SLAs), and ensuring alignment with organizational goals.Directed cloud operations across AWS and Azure environments, driving cost optimization and ensuring high availability and scalability.Spearheaded a full restructuring of network operations during Chapter 11 Bankruptcy, maintaining uninterrupted service delivery and positioning the organization for recovery and growth.Provided strategic leadership in the identification and deployment of global peering points, fiber hubs, and points-of-presence, enhancing overall network performance.Led financial planning and resource allocation for network operations, managing budgets exceeding $XX million and achieving significant cost savings through optimized resource utilization.Collaborated with executive leadership to define the organization's technology vision, driving innovation and continuous improvement across all network services.Key AchievementsDeveloped and implemented new governance policies and performance metrics, improving network resilience and increasing uptime from 99.98% to 99.998%.Secured a $268.9 million federal grant (RDOF) to expand network coverage to over 100,000 locations across nine states, significantly enhancing the company’s market presence.Led a successful upgrade of the wireless infrastructure to 802.11ax and TDMA, resulting in a 25% increase in network speed and efficiency.

Columbus, Ohio, Us

Spearheaded the design and implementation of critical software systems, including NMS, ticketing, inventory management, CRM, and hotspot radius, enhancing operational efficiency and reducing administrative overhead by 30%.Led the company’s technology roadmap, aligning IT strategy with business goals to support scalability, customer satisfaction, and market expansion.Directed the expansion and optimization of backbone infrastructure, achieving 99.99% uptime through redundant ISP systems and improving network resiliency and performance.Negotiated and secured strategic peering agreements and wireless licensed frequencies, reducing operational costs by 15% while enhancing network reliability and performance.Established and maintained Tier 3 Data Centers, overseeing data security, redundancy, and disaster recovery to ensure business continuity and regulatory compliance.Designed and implemented a comprehensive technical training program, scaling the workforce by 1,000% and building a skilled, customer-focused engineering team.Collaborated closely with executive leadership, sales, and marketing teams to develop innovative service offerings, resulting in a 25% increase in annual revenue.Oversaw vendor management and technology partnerships, driving cost optimization and ensuring alignment with emerging technologies and industry best practices.Directed financial planning and budget management for technology operations, achieving significant cost savings through strategic resource allocation and vendor negotiations.Key AchievementsSuccessfully led the expansion of statewide network infrastructure, increasing geographic coverage and enabling the launch of new high-speed services.Increased operational efficiency by 30% through process automation and system integration, improving service delivery and customer experience.Played a key role in securing new business contracts and partnerships, contributing to a 20% year-over-year revenue growth over a 5-year period.