Dedicated leader with proven success in improving operational efficiency, increasing sales and reducing costs. Experience in developing and managing large scale projects for both consumer and corporate accounts within a fast paced business. Extensive experience managing personnel of diverse levels in union and non-union environments. Skilled in leading multiple projects with emphasis on employee satisfaction, customer interaction and retention, communication processes, and conflict resolution as well as budget Management, cost containment and regulatory compliance. Known as a creative problem solver who excels at building relationships that contribute to customer satisfaction