Penny Christensen Email & Phone Number

Schaumburg, IL

Arlington Heights, IL

• Supported 75-user financial community for Accounts Receivable, Billing and Collections modules, Customer Master, electronic invoice transmission, and document imaging systems increasing users’ confidence and enhancing.
• Reengineered period-end reporting process for department metrics reducing preparation time from 1 week to 1 day.
• Converted 20,000 customers and verified $10MM in open receivables from AS/400 incurring no production downtime which inspired receipt of Performer of the Quarter award.
• Designed test scenarios and tools for migration of 500,000 customers and $250MM open receivables as part of merger activities while maintaining day-to-day support activities.
• Partnered with a third-party vendor creating web-enabled statement presentment and electronic payment acceptance application reducing mailing cost and facilitating payment receipt and posting.
• Wrote and ran queries using PL/SQL for various internal customers monitoring master data and job performance, and providing details for department metrics.

• Maintained LAN and resolved issues with headquarters and performed system backups.
• Identified existing systems and reviewed functionality ensuring compatibility with new standards for post-acquisition system changes.
• Developed database to track data from two separate HR systems improving accuracy and consistency and reducing employee relations issues.
• Performed physical inventory and production order tracking.

• Reviewed existing systems identifying more productive ways to manage information.
• Developed database replacing manual process used by Marketing and Accounting to track silver recovery from photo waste streams to monitor sale of silver on open market allowing multiple users to access information.

• Worked with Accounting and MIS staff determining best-fit solutions and creating interfaces.
• Established vendor relationships for EDI810 inbound streamlining A/P invoice processing.
• Developed system to disseminated aggregate sales/expense information to individual business unit level.
• Designed and presented training materials for 250 users including senior management.
• Upgraded financial systems to Year 2000 compliance.

• Designed, maintained and scheduled reports for mainframe General Ledger system.
• Maintained master data used by GL reports.
• Supervised period-end accounting journal entry processing and system balancing.
• Assisted in developing user solutions with both mainframe and PC products.
• Tested functionality of system upgrade to ensure data integrity.

Bachelor Of Science, Finance; Economics

Master, Business Administration; Information Systems Design And Project Management