* Generate ad-hoc reports including Collection Vs Forecast, Collection Vs Sales, DSO, Doubtful Debts etc * Resolve billing queries by providing acurate advice to clients * Handle disputes and negotiate with clients to bring payments * Payment follow-up with customers through email, letters, telephone and direct visits * Setting collection and DSO targets and ensure the same is met every month * Ensure debts are collected in a timely manner * Negotiate payment plans with clients with potential defaults * Coordinate with various internal department to resolve credit issues * Evaluation of credit application and fixing credit terms * Ensure balance confirmation from clients on a quarterly basis Accomplishments * Reduced DSO from an average of 132 to 118 days in two years period * Established new credit criteria for new accounts, significantly reducing bad debts

* Set periodic collection targets and develop relevant collection skills for self and within others in team * Regularly communicate with debtors by email, phone or in person to ensure timely collection * Review work performance of team and took corrective action where appropriate * Identify and escalate to the senior management, information on debtors with potential default * Liaise with the operational team on solving all payment related queries and disputes by customers * Handled MIS portion of accounts receivable and reporting to the Regional Financial Controller * Supervise the reconciliation process, reconcile 100% of debtor's ledger * Prepare monthly management and performance reports and cash flow forecast with variance analysis Accomplishments * Reduced DSO from an average of 106 to 95 days in less than 12 months * Established new credit criteria for new accounts, significantly reducing bad debts * Provide reports on cash forecast, actual Vs forecast and doubtful debtors

* Set periodic collection targets and develop collection skills for self and within others in team * Regularly communicate with debtors by email, phone or in person to ensure timely collection * Review work performance of the team and took corrective action where appropriate * Identify and escalate to the senior management on debtors with potential default * Liaise with the operational team on solving all payment related queries and disputes by customers * Handled MIS portion of cash forecast, collection and accounts receivable Accomplishments * Reduced DSO from an average of 136 to 90 days in less than two years * Established new credit criteria for new accounts, significantly reducing bad debts * Provide reports on cash forecast, actual Vs forecast and doubtful debtors

* Take overall responsibility for maintaining debtors database * Handled the task of tracking, reviewing and issuing monthly invoices and revenue accruals * Supervise the reconciliation process, reconcile 100% of debtors ledger * Reimbursement of office and site petty cash expenses