Pleshette Amaker Email & Phone Number

550 Assembly Street Columbia, SC 5th Floor

• Team Leadership and Financial Management
• As the Lead Project Manager, I am instrumental in helping the team achieve the Total Recurring Monthly Revenue goal (RMR)by providing financial management to achieve a total Recurring Monthly Revenue (RMR) by: o.
• As the Lead Project Manager, I help the team with process optimization by:o Providing guidance that contributes to optimizing RMR goals, and administrative and technical processes.o Identified performance gaps and.
• As the Lead Project Manager, I help the team with Project Oversight and communication by:o Encouraging them to build strong partnerships with Sales, Service, Accounting, Product Management, Warehouse, and Field.

550 Assembly Street Columbia, SC 5th Floor

• Project and Financial Management
• Actively managed projects, including handling issues, escalations, change requests, scheduled changes, providing regular status reporting with the end goal of meeting monthly RMR goals.
• Successfully managed multiple jobs for all job types except for new fence job. During this time, I managed jobs resulting in a recurring monthly revenue of $331,115.55.
• Reviewed contracts for project budgeting and scheduling. Negotiated costs with installers, third parties, vendor to stay with the job budget. Technical Expertise
• Proficiently troubleshooted all job types (excluding new installs) such access control systems, IP video surveillance systems, intrusion systems, add-on, and add-on tech jobs. Project Oversight and Communication
• Build strong partnerships with customers, technicians, internal departments, and contractors. This would assist with meeting the month RMR goal.

United States

• Project Oversight and Communication
• Actively managed projects, including handling issues, escalations, change requests, scheduled changes, providing regular status reporting with the end goal of meeting monthly RMR goals.
• Successfully managed Add-on Tech jobs only. During this time, I managed jobs resulting in a recurring monthly revenue of $59,328.62.Technical Expertise
• Proficient troubleshooting access control systems, IP video surveillance systems, intrusion systems, add-on, and add-on tech jobs. Project Oversight and Communication
• Build strong partnerships with customers, contractors, and internal departments. This would assist with meeting the month RMR goal.
• Swiftly resolved any project-related issues to ensure the job was completed to contribute to the monthly RMR goals.

121 Executive Center Dr

• Customer Support and Communication:
• Answered general customer inquiries related to system functionality, service for the EGD, and monitoring via phone and email.
• Handled customer requests efficiently through various channels, including phone, email, and fax.
• Aided with resolving diverse customer needs using effective problem-solving techniques.Technical Expertise and Troubleshooting:
• Analyzed alarm activity reports and SCAN data to identify patterns and address issues promptly.
• Collaborated with other departments to resolve customer concerns effectively.

Columbia South Carolina

-Possesses thorough understanding of the hospital revenue cycle with specialization in hospital billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility-Assists in mentoring of new hires including.

Columbia, South Carolina Area

rovided exceptional customer service and technical support for internal and external voice and data product customers including global travelers Troubleshot and solved hardware and software issues and consistently identified network/applications issuesSupported several wireless accounts Operated within detailed procedures under minimal supervision.Provided.

Columbia, South Carolina Area

rovided exceptional customer service and technical support for internal and external voice and data product customers including global travelers Troubleshot and solved hardware and software issues and consistently identified network/applications issuesSupported several wireless accounts Operated within detailed procedures under minimal supervision.Provided.

Columbia, South Carolina Area

Processed first and second pass claims and adjustments for Medicare Part A (Inpatient, Outpatient, Home Health, Hospice accounts)Researched claims and resolve claim edits and deferrals according to proceduresVerified claims were coded and keyed correctlyEntered claims into CMMS database – applying accurate patient identification, procedure and diagnosis.

Columbia, South Carolina Area

High volume inbound call center for Medicare contractAnswered Medicare questions regarding claims processing, billing, coverage, enrollment, appeals and fraud