Pleshette Amaker Email & Phone Number

550 Assembly Street Columbia, Sc 5Th Floor

Team Leadership and Financial Management• As the Lead Project Manager, I am instrumental in helping the team achieve the Total Recurring Monthly Revenue goal (RMR)by providing financial management to achieve a total Recurring Monthly Revenue (RMR) by: o Helping keep job returns under 10 months. o Driving to maximize installation capacity, during the first half of the month.o Minimize installers returning to the site due to quality issues.o Energizing the team to create a positive, energetic, and results-oriented work environment.o RMR contribution as the Lead Project Manager from 5/2022 to the present is $3,764,105.Leadership and Process Optimization• As the Lead Project Manager, I help the team with process optimization by:o Providing guidance that contributes to optimizing RMR goals, and administrative and technical processes.o Identified performance gaps and implemented corrective processes. Leading and helping the team by effectively delegating tasks, providing developmental support, constructive feedback, coaching, and adeptly managing attendance and conflicts.Project Oversight and Communication• As the Lead Project Manager, I help the team with Project Oversight and communication by:o Encouraging them to build strong partnerships with Sales, Service, Accounting, Product Management, Warehouse, and Field Service, and the customer to meet the monthly RMR and New install goals.o Managing materials orders necessary for each job, along with reconciling the materials for the job and the contractor’s inventory during job closure.o Ensuring that contractor invoices are within AMAROK’s 48-hour timeframe. Which helps to maintain the relationship with our contractors.o Ensuring that jobs are closed one week after the job is completed.o Coaching during backlog reviews, fostering creative problem-solving by challenging them to develop innovative strategies to get poles in the ground.

550 Assembly Street Columbia, Sc 5Th Floor

Project and Financial Management • Actively managed projects, including handling issues, escalations, change requests, scheduled changes, providing regular status reporting with the end goal of meeting monthly RMR goals. • Successfully managed multiple jobs for all job types except for new fence job. During this time, I managed jobs resulting in a recurring monthly revenue of $331,115.55.• Reviewed contracts for project budgeting and scheduling. Negotiated costs with installers, third parties, vendor to stay with the job budget. Technical Expertise• Proficiently troubleshooted all job types (excluding new installs) such access control systems, IP video surveillance systems, intrusion systems, add-on, and add-on tech jobs. Project Oversight and Communication• Build strong partnerships with customers, technicians, internal departments, and contractors. This would assist with meeting the month RMR goal.• Swiftly resolved any project-related issues to ensure the job was completed to contribute to the monthly RMR goals.• Managed materials orders necessary for each job, along with reconciling the materials for the job and contractor’s inventory during job closure. • Process and submit contractor invoices within AMAROK’S 48 timeframe. This helps to maintain the relationship with our contractors.

United States

Project Oversight and Communication• Actively managed projects, including handling issues, escalations, change requests, scheduled changes, providing regular status reporting with the end goal of meeting monthly RMR goals. • Successfully managed Add-on Tech jobs only. During this time, I managed jobs resulting in a recurring monthly revenue of $59,328.62.Technical Expertise• Proficient troubleshooting access control systems, IP video surveillance systems, intrusion systems, add-on, and add-on tech jobs. Project Oversight and Communication• Build strong partnerships with customers, contractors, and internal departments. This would assist with meeting the month RMR goal.• Swiftly resolved any project-related issues to ensure the job was completed to contribute to the monthly RMR goals.• Managed materials orders necessary for each job, along with reconciling the materials for the job and AMAROK tech’s inventory during job closure. • Process the technician’s paperwork during job closure.

121 Executive Center Dr

Customer Support and Communication:•Answered general customer inquiries related to system functionality, service for the EGD, and monitoring via phone and email.•Handled customer requests efficiently through various channels, including phone, email, and fax.•Aided with resolving diverse customer needs using effective problem-solving techniques.Technical Expertise and Troubleshooting:•Analyzed alarm activity reports and SCAN data to identify patterns and address issues promptly.•Collaborated with other departments to resolve customer concerns effectively.•Assisted with Alarm Permitting, COI requests, Knox Box, and APS orders.•Conducted contract and document analysis.•Processed Exposure Claims.System Maintenance and Support:•Offered Tier 1 assistance to Field Technicians.•Programmed alarm panels and components, including troubleshooting system programming.•Assisted customers and technicians with hand programming adjustments and downloads.Special Project Support Rep •Supported efforts to track battery issues for units not reporting for EGD controllers.•Performed controller reboots for non-reporting EGD Controllers)Logistics and Customer Resolution:•Facilitated communication to resolve customer issues promptly.•Guided customers through resolving system shorts and temporary splicing of broken wires.•Shipped replacement parts (e.g., energizers, voltage alarms, care packages) as needed.•Provided step-by-step instructions for replacing parts and swapping to spare APS.Account Management (SAIA, FedEx Freight, FedEx Ground, and LKQ)•Served as the Single Point of Contact for site-level needs and requests.oMaintained user codes, authority controls, and access control systems.oManaged call lists and password maintenance.oOversaw Total Connect 2.0/VSA maintenance.oCustomized daily, weekly, or monthly reports.oConducted proactive outreach to sites not utilizing all three layers of security

Columbia South Carolina

-Possesses thorough understanding of the hospital revenue cycle with specialization in hospital billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility-Assists in mentoring of new hires including, but not limited, to shadowing and answering general collection questions-Utilizes and applies industry knowledge to resolve aged accounts receivable-Work various accounts types including but not limited to hospital, professional claims,governmental, denied claims and high priority accounts-Uses resources (internal/external) to analyze patient accounting information to take appropriate action for payment resolution. documents all activity in accordance with client policies.-Professionally communicates in all forms with payer(s) via telephone, email, fax, etc...

Columbia, South Carolina Area

rovided exceptional customer service and technical support for internal and external voice and data product customers including global travelers Troubleshot and solved hardware and software issues and consistently identified network/applications issuesSupported several wireless accounts Operated within detailed procedures under minimal supervision.Provided detailed information about set up and date configuration and voice productsAdvised and recommended to Global travelers the best wireless products and services for their international tripVerified provisioning and diagnosed device or Network issues for Domestic and International customers/travelersTroubleshot for PC Operating systems, specifically Device Manager and TCP/IP configuration using various administrative department tools and on-line resources for customer resolutionUsed trouble ticket system for tracking customer interactions and problem resolution.Evaluated customer concerns and resolve problems to customer satisfactionDemonstrated and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this functionFollowed-up with customer to ensure first call resolution and achieve and deliver 100% customer satisfactionMet and maintain required performance standards.Interacted with customers as 1st level of support for service and technical issuesAdhered to standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation proceduresFollowed company procedures, guidelines and regulationsMaintained a working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

Columbia, South Carolina Area

rovided exceptional customer service and technical support for internal and external voice and data product customers including global travelers Troubleshot and solved hardware and software issues and consistently identified network/applications issuesSupported several wireless accounts Operated within detailed procedures under minimal supervision.Provided detailed information about set up and date configuration and voice productsAdvised and recommended to Global travelers the best wireless products and services for their international tripVerified provisioning and diagnosed device or Network issues for Domestic and International customers/travelersTroubleshot for PC Operating systems, specifically Device Manager and TCP/IP configuration using various administrative department tools and on-line resources for customer resolutionUsed trouble ticket system for tracking customer interactions and problem resolution.Evaluated customer concerns and resolve problems to customer satisfactionDemonstrated and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this functionFollowed-up with customer to ensure first call resolution and achieve and deliver 100% customer satisfactionMet and maintain required performance standards.Interacted with customers as 1st level of support for service and technical issuesAdhered to standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation proceduresFollowed company procedures, guidelines and regulationsMaintained a working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

Columbia, South Carolina Area

Processed first and second pass claims and adjustments for Medicare Part A (Inpatient, Outpatient, Home Health, Hospice accounts)Researched claims and resolve claim edits and deferrals according to proceduresVerified claims were coded and keyed correctlyEntered claims into CMMS database – applying accurate patient identification, procedure and diagnosis code information

Columbia, South Carolina Area

High volume inbound call center for Medicare contractAnswered Medicare questions regarding claims processing, billing, coverage, enrollment, appeals and fraud