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Plinio Camilli is listed as Customer Support QA Analyst / Management Consultant - Lead @ ModSquad at ModSquad, a company with 636 employees, based in Sorocaba, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Plinio Camilli.
Plinio Camilli previously worked as Management Consultant - Lead at Modsquad and Quality Assurance Analyst at Modsquad. Plinio Camilli holds Mecânica Aeronáutica from Wings Escola De Aviação.
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I have three years of experience in customer support, working with various CRM tools and providing social media support. Currently, I lead a QA team, ensuring quality and efficiency in processes. Additionally, I have professional experience in community moderation, with a focus on gaming communities and user platforms. I'm passionate about delivering excellent customer experiences and improving team performance.
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Conducting QA evaluations to identify trends and improvement areas in customer support.Developing analysis methods to enhance service quality structurally.Driving performance improvements through individual and team assessments.
- Evaluate Customer Interactions: Review and assess customer support interactions, including social media interactions and chat logs, to ensure adherence to quality standards and company policies.- Identify Training Needs: Analyze support agents' performance to identify areas for improvement and recommend targeted training programs to enhance service.
- Address and resolve customer questions and issues through various communication channels, including live chats, and social media.- Provide Product Information: Offer detailed information about products and services, including usage instructions, features, and benefits.- Troubleshoot Technical Problems: Diagnose and troubleshoot technical issues, guiding.
Other employees you can reach at modsquad.com. View company contacts for 636 employees →
Amanda Staver
Colleague at ModsquadUnited States, United States
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ID
Ivan Duarte Esperidião Junior
Colleague at ModsquadGoiânia, Goiás, Brazil, Brazil
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Mauricio Leitón Rodríguez
Colleague at ModsquadMoravia, San Jose, Costa Rica, Costa Rica
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Desiann Williams .
Colleague at ModsquadMontego Bay, Saint James, Jamaica, Jamaica
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Aliza Abidi
Colleague at ModsquadKnoxville, Tennessee, United States, United States
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Thu Van Nguyen Mai
Colleague at ModsquadBamberg, Bavaria, Germany, Germany
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Oscar Galván Flores
Colleague at ModsquadTijuana, Baja California, Mexico, Mexico
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Lucas Coelho Quaresma Da Silva
Colleague at ModsquadRio Grande Do Sul, Brazil, Brazil
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KM
Kairo Mateo
Colleague at ModsquadDominican Republic, Dominican Republic
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SJ
Sakai Jordan
Colleague at ModsquadHuntsville, Alabama, United States, United States
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Quick answers generated from the profile data available on this page.
Plinio Camilli works for ModSquad.
Plinio Camilli is listed as Customer Support QA Analyst / Management Consultant - Lead @ ModSquad at ModSquad.
Plinio Camilli is based in Sorocaba, São Paulo, Brazil while working with ModSquad.
Plinio Camilli has worked for Modsquad.
Plinio Camilli's colleagues at ModSquad include Amanda Staver, Ivan Duarte Esperidião Junior, Mauricio Leitón Rodríguez, Desiann Williams ., and Aliza Abidi.
You can use AeroLeads to view verified contact signals for Plinio Camilli at ModSquad, including work email, phone, and LinkedIn data when available.
Plinio Camilli holds Mecânica Aeronáutica from Wings Escola De Aviação.
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