Assists the Director in the overall supervision of a multi-faceted InterCampus Transportation service transporting 285,000 passengers annually between our Manhattan and Bronx. Primary responsibilities will include staff supervision and training of over 110 student drivers and eight part-time maintenance personnel operating 500+ runs, and on-site supervision of evening and weekend shifts. Trains both written and road test on the safe operation of a 15-passenger van. Coordinates with Director on department operations including customer service, account management, safety training, DMV regulations, and license checking, compliance, scheduling, and communications. Assists the Director in the management of all operations including payroll, ticket sales, dispatching, pass distribution, schedule, and budget preparation. Supports the Director in preparing quarterly and annual reports, and department presentations. Represents the office, and interacts with, senior administrators, faculty, staff, students, alumni, and trustees, as well as distinguished individuals outside the University. Develops office publications and handling general office correspondence. Trains both written and road test on the safe operation of a 15-passenger van. Coordinate and monitor the maintenance and repair of over 30 University-owned vehicles.

Seek out new customers and partner with existing ones by offering a variety of solutions to improve their business. Make it a priority to take exceptional care of my clients. Thrive in a fast-paced environment; consistently bring a high level of energy and be committed to achieving my sales goals. Cold call and in-person prospecting for potential and established clients daily. Establish and strengthen relationships with decision makers for current and potential clients. Learning and demonstrating the benefits of all Konica Minolta products, services, and solutions for clients. Constantly closing sales and achieving monthly activity and revenue goals. Generate over $30,000 of revenue per month.

Train and supervise counter agents to display and give exceptional service to over 100 customers that rent vehicles from us daily. Develop and manage rental agents to provide great service to hundreds of customers that call and email us daily. Implement new strategies to help increase positive customer service, efficiency, growth, revenue and profit. Cultivate a positive work environment for employees to thrive and achieve ultimate success and efficiency. Research and develop ways to promote our company (online, email blasts, social media, contests, and etc). Make our webiste more visible with the strategic use of Google Adwords.

Achieved professional development from Manager-in-Training and Assistant Branch Manager. Consistently achieved individual sales and customer service goals. Supported sales and customer service teams, utilizing hands-on management practices. Ensured development and maintenance of productive customer relations through effective management of entire rental process. Successfully grew sales through expansion of marketing efforts to referral sources in area, such as body shops and car dealerships. Maximized margins through up-selling sales techniques, and incentive's technique for team. Enforced company policies to ensure asset protection and standards for car-cleanliness and service met. Contributed to “Hertz Improvement Program” through identifying company-wide opportunities in cost and service and utilizing team-work to devise innovative solutions. Key Achievements:  Led 1st place sales and customer service team, from 30 branches throughout region.  Chosen for and graduated from company’s first ever Area Manager Trainee Class.

Provided exceptional customer service both in-person and over the phone, including addressing questions and issues. Properly maintained phone etiquette to provide service and forward calls to appropriate personnel. Organized documentation and ensured proper readiness for each vehicle required prior to delivery. Performed numerous clerical duties as required, such as inventory management, receiving, filing, and photocopying. Key Achievement:  Collaborated with various insurance agencies, ensuring proper estimates and supplements for each customer, including major accounts such as State Farm, Geico, and Progressive.

Supervised team of 100 student drivers and fleet of University-owned vehicles. Verified all ticket sales and trip incomes, comparing projected to actual records and ensuring organized documentation. Developed training program for student drivers, dispatchers, and maintenance coordinators.

Assisted managed with performance bookings of high-profile artists. Collaborated on design layout for several nationally released albums. Developed and implemented database to facilitate organization of artist music videos and TV appearances in company video library. Key Achievement:  Organized all data for each artist signed by label for Senior VP of Marketing.