Managing of IT Security Program including Networks & Facilities Security, Risk Management Process, Information Security Assessment, ISO 27001 compliance.

Development of unified system for customer satisfaction monitoring in sales networks across on-line and brick-and-mortar channels.

Heading of multi-structure unit responsible for Contact Center and Sales support, business analysis, campaign implementation, selfcare tools development, customer interactions routing mechanisms, sales & customer service support systems development, business processes development.

Responsible for Company Project Office, management of PTC Project Roadmaps for years 2007-2011 (hundreds of projects with million’s budgets, dozens of people involved from many business areas), creation of projects prioritization mechanisms

Design of Product Development Process in PTC (workflow, acceptance rules, document templates, trainings etc.). In line with this process there were performed all projects aimed for enhancement PTC product portfolio (almost 500 projects in years 2001-2007).Creation of unique Product Portal system which became complete information source and supporting tool for product development projects.Preparation and realization management of yearly Product Roadmaps (2002-2007)

Creation of processes map on product development/management areas and preparation for successful ISO certification, periodical market research preparation about new and existing products (10 editions in cooperation with Millward Brown SMG/KRC), PTC product portfolio potential analysis.

Managing projects & providing support for suppliers evaluation

Design and creation of new product presentations for leading pharmaceutical companies (training and ads presentations, over 3 000 unique slides in total). Main customers: GlaxoSmithKline, Eli Lilly, Boehringer Ingelheim, Pharmacia & Upjohn, Ferring.