Róbert Plonka
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Róbert Plonka Email & Phone Number

Customer Service Director at SWAN, a.s. at SWAN Mobile (4ka)
Location: Bratislava, Slovakia, Slovakia 7 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
SWAN Mobile (4ka)
Role
Customer Service Director at SWAN, a.s.
Location
Bratislava, Slovakia, Slovakia
Company size
43 employees

Who is Róbert Plonka? Overview

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Quick answer

Róbert Plonka is listed as Customer Service Director at SWAN, a.s. at SWAN Mobile (4ka), a company with 43 employees, based in Bratislava, Slovakia, Slovakia. AeroLeads shows a matched LinkedIn profile for Róbert Plonka.

Róbert Plonka previously worked as Customer Service Director at Swan Mobile (4Ka) and Customer Service Director at Swan, A.S.. Róbert Plonka holds Mgr., Strategic Management from Univerzita Komenského V Bratislave.

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SWAN Mobile (4ka)

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Profile bio

About Róbert Plonka

Responsible for all the Contact Centers and implementation of new customer accounts in my territory, both internal and external. Implementing and ensuring the consistent delivery of the Customer Service and support strategies to the key account teams, with the overall goal of delivering a superior experience for the customers that I manage. Also responsible for setting targets, forecasts and budgets as well as providing clear and consistent performance metrics. Managing a successful business within the company

Current workplace

Róbert Plonka's current company

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SWAN Mobile (4ka)
Swan Mobile (4Ka)
Customer Service Director at SWAN, a.s.
Website
4ka.sk
Employees
43
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7 roles · 26 years

Róbert Plonka work experience

A career timeline built from the work history available for this profile.

Customer Service Director

Current
Swan Mobile (4Ka)

Bratislava, Slovakia

Jul 2020 - Present

Customer Service Director

Current
Swan, A.S.

Bratislava

May 2018 - Present

Customer Service Director

Gts Slovakia, S. R. O.

Bratislava, Slovak Republic

Responsible for Customer Service in GTS Slovakia. Providing support for B2B and B2C Call Center, national Network Operation Center and Backoffice department. Optimizing resources, managing tools and technologies needed to interface with customers. Developing strategies to ensure the customers experience in contacting CS is consistent with overal company.

Sep 2013 - Dec 2014

Customer Service Manager

Gts Central Europe

Slovak Republic

Responsible for B2B, B2C Call Center and Retention Team in GTS Slovakia. Developing CC in terms of creating plan that would define visions, goals and metrics to deliver exceptional service to customers. Monitoring incoming and outgoing transaction volumes nad making adjustments to staffing & scheduling to ensure phone, email and data entry coverage..

2003 - 2013 ~10 yrs

Hotline Technical Support

Nextra, S.R.O.

Slovak Republic

Ensuring second level support for external customers via phone/e-mail/chat channels and technical support for internal customers (first line Call Center agents). Teamlead for centralized Czech Call Center team based in SK. Preparation, initialization and launch of Czech Call Centre operations in SK. Responsible for coaching and training Call center staff –.

2001 - 2003 ~2 yrs

Hotline Operator

Nextra, S.R.O.

Slovak Republic

First level technical support for customers and partners via phone/e-mail/chat channels, acting as first point of contact for customers. Responsible for providing future and existing customers with information about products and services. Coordination or resolving of administrative, billing and technical issues claimed by customers.

2000 - 2001 ~1 yr
Team & coworkers

Colleagues at SWAN Mobile (4ka)

Other employees you can reach at 4ka.sk. View company contacts for 43 employees →

RR Robert Richter Robert Richter Colleague at Swan Mobile (4Ka)Slovakia, Slovakia View → AP Andrej Palenik Andrej Palenik Colleague at Swan Mobile (4Ka)Slovakia, Slovakia View → MB Matej Béber Matej Béber Colleague at Swan Mobile (4Ka)Bratislava, Slovakia, Slovakia View → DH Daniel Horvath Daniel Horvath Colleague at Swan Mobile (4Ka)Kolárovo, Nitra Region, Slovakia, Slovakia View → LL Lukáš Lichota Lukáš Lichota Colleague at Swan Mobile (4Ka)Slovakia, Slovakia View → TK Tomas Korman Tomas Korman Colleague at Swan Mobile (4Ka)Slovakia, Slovakia View → TK Tomáš Králik Tomáš Králik Colleague at Swan Mobile (4Ka)Bratislava, Slovakia, Slovakia View → RR Roman Riška Roman Riška Colleague at Swan Mobile (4Ka)Slovakia, Slovakia View → JS Jan Soltes Jan Soltes Colleague at Swan Mobile (4Ka)Košice, Kosice, Slovakia, Slovakia View → MC Miloš Chovanec Miloš Chovanec Colleague at Swan Mobile (4Ka)Slovakia, Slovakia View →
3 education records

Róbert Plonka education

Master'S Degree, Economics

Obchodná Akadémia Skalická

Education record

Saint Joseph Academy, Brownsville, Tx

http://www.sja.us/

FAQ

Frequently asked questions about Róbert Plonka

Quick answers generated from the profile data available on this page.

What company does Róbert Plonka work for?

Róbert Plonka works for SWAN Mobile (4ka).

What is Róbert Plonka's role at SWAN Mobile (4ka)?

Róbert Plonka is listed as Customer Service Director at SWAN, a.s. at SWAN Mobile (4ka).

Where is Róbert Plonka based?

Róbert Plonka is based in Bratislava, Slovakia, Slovakia while working with SWAN Mobile (4ka).

What companies has Róbert Plonka worked for?

Róbert Plonka has worked for Swan Mobile (4Ka), Swan, A.S., Benestra, S. R. O., Gts Slovakia, S. R. O., and Gts Central Europe.

Who are Róbert Plonka's colleagues at SWAN Mobile (4ka)?

Róbert Plonka's colleagues at SWAN Mobile (4ka) include Robert Richter, Andrej Palenik, Matej Béber, Daniel Horvath, and Lukáš Lichota.

How can I contact Róbert Plonka?

You can use AeroLeads to view verified contact signals for Róbert Plonka at SWAN Mobile (4ka), including work email, phone, and LinkedIn data when available.

What schools did Róbert Plonka attend?

Róbert Plonka holds Mgr., Strategic Management from Univerzita Komenského V Bratislave.

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