Service Guru
Current- Provide direct support via phone, chat, email, and remote management tools to resolve technical issues.- Troubleshoot hardware, software, and network issues remotely, including PCs, servers, smartphones, printers, routers, VMs, VOIP, and VLANs.- Set up and maintain user accounts through various administrative control panels.- Employ PowerShell for automation and manage groups in Azure.- Enable security features and manage SharePoint access for users.- Communicate effectively with clients, ensuring a positive support experience.- Maintain the integrity and security of client systems by managing user accounts and setups.
Sep 2023 - Present
