Ploypim Thamvoharn Email & Phone Number

Thailand

Thailand

• To manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved.• To ensure that customer expectations and requirement are met or exceeded in regards to performance, meeting defined metrics/benchmarks, standards and processes.• To Manage and coordinate urgent and complicated support issues as well as determine root cause of issues and communicate appropriately to internal and external customers.• To… Show more • To manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved.• To ensure that customer expectations and requirement are met or exceeded in regards to performance, meeting defined metrics/benchmarks, standards and processes.• To Manage and coordinate urgent and complicated support issues as well as determine root cause of issues and communicate appropriately to internal and external customers.• To coach and mentor Service Desk Specialists including career development. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.• To provide data and reporting of KPI’s and others in ad-hoc, weekly, monthly and as needed to develop strategies for improvement.• To oversee Solutions repository and ensure top quality solutions are available to the staff by developing an effective and workable framework for managing and improving customer support in the organization.• To manage vendor relationships as it depends on daily operational needs including review budgetary, survey feedback, and verify company proprietary information. Show less

Thailand

Accomplishes operations/organizational objectives by establishing standards and procedures; measuring results against plans and standards; evaluating and improving methods; making required changes.• Completes special projects by establishing time frames for completion with the vice president of operations; researching literature and other sources of information; analyzing qualitative and quantitative data and pro forma statements; summarizing and documenting results.• Contributes to the… Show more Accomplishes operations/organizational objectives by establishing standards and procedures; measuring results against plans and standards; evaluating and improving methods; making required changes.• Completes special projects by establishing time frames for completion with the vice president of operations; researching literature and other sources of information; analyzing qualitative and quantitative data and pro forma statements; summarizing and documenting results.• Contributes to the effectiveness of the vice president of operations by responding to inquiries in person or in writing on behalf of the vice president; participating in meetings as assigned; reviewing and summarizing data; assisting department heads with special management problems; ensuring that new programs are launched with complete supporting documentation; facilitating communication to/from the vice president and the divisional staff.• Supports the disaster preparedness committee by coordinating committee activities as assigned; collaborating with departments on the development/revision ofdisaster preparedness plans. • Accomplishes department and organization mission by completing related resultsas needed. • Assists the Management team with overall Branch activities and performs otherrelated duties in accordance with instructions, working cohesively with theBranch’s Directors and their assistants. • Makes arrangements for management meetings, drafts agendas, compiles anddistributes background documentation. Show less

Source, Negotiate and process purchasing materials and services for project. • Organize, analyze and consolidate data like financial information and monthlyreports from project managers/ engineers for CSM management reports. • Verify engineer schedule and coordinate with all concerns to support clients infield of operation support such as obtaining technical information and etc. • Continuous monitoring of project milestones and performance, resourceallocation & utilization. •… Show more Source, Negotiate and process purchasing materials and services for project. • Organize, analyze and consolidate data like financial information and monthlyreports from project managers/ engineers for CSM management reports. • Verify engineer schedule and coordinate with all concerns to support clients infield of operation support such as obtaining technical information and etc. • Continuous monitoring of project milestones and performance, resourceallocation & utilization. • Develop and maintain a systematic and efficient filling system for CSM projectreports, timesheets, customer proposals, contracts, purchase requisitions, CSMfixed asset inventory and invoices • Perform as secretary’s task such as prepare correspondence, presentation, minutesand etc. • Supervises activities of the office staff (telephone answering techniques,preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies)• Provides recommendations for department goals, policies and procedures, budgets, statistical reports, and process improvements. Show less

Bangkok Metropolitan Area, Thailand

• Develops and maintains a company investor relation plan • Establishes the optimum type and mix of shareholders, and creates that mixthrough a variety of targeting initiatives• Creates presentation, press releases, and other communication materials for earnings releases, industry events, and presentations to analysis, brokers, and investor• Oversees the production of annual reports • Organizes conferences, road show, earnings conference calls, and investorsmeeting • Arrange… Show more • Develops and maintains a company investor relation plan • Establishes the optimum type and mix of shareholders, and creates that mixthrough a variety of targeting initiatives• Creates presentation, press releases, and other communication materials for earnings releases, industry events, and presentations to analysis, brokers, and investor• Oversees the production of annual reports • Organizes conferences, road show, earnings conference calls, and investorsmeeting • Arrange internal meeting and subsidiary company meeting Show less

Master'S Degree, International Economics

Bachelor Of Arts (Ba), Southeast Asian Studies

Activities and Societies: Chula–Thammasat Traditional Football Match PR for 3 years.