Project Manager, Marketer, People Leader, Management Consultant and Military Veteran with 33 years experience in the financial services industry with NTT Data, Bridgeforce, Fifth Third Bank, Citi, HSBC and American Express. Currently, I am an independent Senior Management Consultant.
My recent engagements have included working with top 5 Banks and Fintechs on Risk and Compliance Assessments, System of Record Conversions for an Auto Loan business and Credit/Collection environment. I have also been assigned to a project in the United Kingdom, conducting a major Credit Card Conversion, which included creating a new call center environment. I have been assigned to provide PMO services to a large bank mortgage business transformation effort here in the US. I served as VP and Director of the Consumer Bank Project Management for Fifth Third Bank, serving the Retail Bank and Card Services organizations. I have also been the Chief Marketing Officer for the Macy’s/Bloomingdales Private Label Credit Card business for Citi, and the New Credit Card Product Development Director for HSBC’s Household and Orchard Bank Portfolio’s. At American Express, I held a variety of positions at the Director level including Director of Card Issuance and Client Relationships, and Director of Strategic Operations. I served as the Project Leader for Co-Branded Credit Cards at American Express as well. Throughout my career I have managed large infrastructure projects including systems conversions with TSYS, First Data, Fiserv, FIS, Loyalty Edge and MasterCard, launched several new card products, led significant business transformation projects, managed strategic vendor relationships, and developed strategies to help businesses either grow revenue or save significant costs. I led teams responsible for New Product Development, Marketing, Retention, Loyalty Programs and Digital Marketing. I have extensive experience with EMV, NFC and Mobile Payments.