Deliver performance management and regulatory reporting solutions using Oracle Financial Services Analytical Applications (OFSAA).Full project life cycle support, including business development, requirements definition, solution design, solution delivery, testing, end-user training.

• Worked to improve growing international operations; traveled to the Uline DC in Monterrey, Mexico conducted business meetings and training in Spanish.• Improved payments process by performing audits of invoices received from vendors in Mexico. • Identified top returned items in Canada and Mexico and implemented strategies to minimize returns.• Improved customer service scores by analyzing weekly customer feedback concerning all Uline departments and recommending actions to enhance service and address issues. • Delivered executive progress reports directly to Uline President, Liz Uihlein and the Executive Operations team.

• Co-led efforts to increase branch’s daily rental Customer Service Rating (CSR) from a 79 to an 84, which pushed us to top tier corporate rating.• Led team in the development of innovative new customer service offering; placed 2nd out of the entire Chicago land area in the final intern group marketing presentations.• Drove initiatives to increase fleet size to become the third largest branch in our rental area.