- Provide technical expertise with the SunGard Asset Management software and peripherals to this SunGard customer on an as-needed basis enabling TMN to improve customer service and operational efficiency- Create custom reports in the SunGard system using SSRS, SQL Server Agent, MS Excel and Powershell scripting for use within TMN and for some of their clients- Write and maintain SQL Server Views and Stored Procedures and set up SQL Server Agent jobs to perform automated reporting

Intensive full-time 6-month software development immersive training program focusing on full stack (C#/.NET) development fundamentals and problem solving. The final half of the program executed in a simulated company environment with Scrum methodology.- Hands-on application of programming fundamentals through team-based projects that reflect real world business problems- Source code version control with Git/ GitHub- JavaScript fundamentals leveraging DRY, modular, readable code and reusable components- Built single-page applications with React, HTML, and CSS- Module bundling with native ES6 modules- Styled applications with CSS Frameworks Bootstrap and wrote custom styles- Application design through white boarding dependencies and building ERD’s

- Provided network infrastructure, troubleshooting and Tier II technical support for @75 business clients across WV, OH and PA, enabling them to operate more efficiently and avoid common IT problems which negatively impact productivity and business results- Installed and configured hardware, software and operating systems for servers and workstations at clients’ sites- Provided technical support including application upgrades (Sage, Quickbooks, CCH, Microsoft Office) and OS patching, AV installation and management, network setup including Server installations, DHCP, DNS and Active Directory management, Microsoft Exchange and Office 365 management- Acted as SQL Server guru for other technicians, as well as, clients, including database installation and management and database backup and disaster recovery- Installed and configured hardware, software and operating systems for servers and workstations at clients’ sites- Responded to a wide range of customer requests for technical support including hardware, software and peripherals, including phone systems, cell phones, printers and more

- Provided intranet website updates to ASP Dot Net applications and HTML code- Wrote and maintained SQL Server Views and Stored Procedures and set up SQL Server Agent jobs for backups and importing data- Setup and managed Office 365 accounts- Installed SQL Server versions 2000 to 2014, including database installation and management, backup and disaster recovery- Managed and updated network AV solution, HVAC system, Mitel VOIP system and keypad entry door-lock/security system

- Installed, maintained, upgraded, tested and supported a Windows/MSSQL-based Trust Accounting software application for 400+ sites in the financial services industry- Performed hardware and software installation, conversion, optimization and support as part of a small team charged with designing and implementing a new ASP-based version of the software for customers whose current hardware was becoming obsolete and new customers with smaller budgets- Learned  Windows Terminal Services and IIS in a three-month window, leading to a successful project and resulted in keeping 10-15 customer sites that would have, otherwise, had to discontinue contracts with SunGard and 10-15 new contracts that would have had to go elsewhere for their Trust Accounting solution- Became the technical MS SQL expert at the company by reading SQL Server Books Online, other SQL Server textbooks, taking online courses and setting up test environments.  Recognized for exemplary customer service

- Responded to customer questions about MS Excel and helped solve any problems they were having with the software- Queried and wrote articles for internal knowledgebase