I lead a team of product managers, business analysts and UX designers. This includes defining objectives & targets for the team and continually improving our working practices.I've created and maintain our product roadmap; taking into account maintenance and KTLO activity as well as delivering strategic projects and optimising the technology.I work with a board range of stakeholders throughout the business to identify opportunities, support strategy and deliver technology supported solutions.I'm heavily involved with the design, development and delivery of software solutions, which are delivered using a range agile approaches. The solutions range from bespoke CRM systems to websites and customer support portals to sales tools and third party services. Newer technology includes Salesforce, as a replacement for our in-house CRM, and a number of supporting solutions including new websites, an AI driven omni-channel agent and customer app.I support the procurement process; identifying suppliers, engaging on requirements, supporting the legal and contractual process and onboarding.I evangelise a different approach to continuous delivery in a business that it used to back-to-back projects. I've Introduced new concepts and processes that support product management/delivery.During the Covid lock-down, we achieved great success when moving our largely in-house sales and service call centres off site while still maintaining support for customers. It created an unique opportunity to fast-track a number of solutions on the roadmap that resulted in better customer engagement, compliance with a number of supporting schemes from different industries and new ways of working across the business.

I returned to Inclusive Technology to help redefine the product strategy.Working with management, customers, R&D and development, we pivoted the product strategy. We moved away from heavy research led product development, that lacked the right market fit, to investing in updating and re-building our existing, aware-winning back catalogue. This allowed us to make use of new technology (including eye-gaze technology, virtual reality, and app-based delivery) and to avoid an imminent end-of-life for a large back catalogue of subscription based content.

As part of the senior management team, I was responsible for developing the agency’s digital presence including strategic planning that incorporated cross-functional teams. I worked with our new business team to increase the pipeline and was accountable to the board for the performance of the team, both strategically and commercially.From initial meetings, through pitch and delivery, it was important to establish a good relationship with clients to help guide them through their projects and create long-term opportunities. I introduced a regular cross-discipline status updates for many clients through a reporting framework that best supported their needs and tracked KPIs.

At MC2 I lead the digital team and worked as part of an integrated offering, delivering projects for clients including Mondelez International, Typhoo Tea, UCLan and the North West Air Ambulance.I was responsible for building the fledgling digital team and supporting the rest of the agency with the full project lifecycle from pitch to build and delivery. We increased our offering to include PPC, online display and email marketing, while at the same time creating a more robust workflow to support the rest of agency.

In addition to my development duties, I developed the internal team and managed projects that involved a large number of stakeholders. This included delivering two projects for the BBC, creating accessible content for CBBC and CBeebies.New working practices were adopted including Prince2, Agile and Kanban.Specific project management tools (JIRA) were put in place to develop a more streamlined, efficient workflow.

At Inclusive I created software for people with special educational needs using assistive technologies.In that time we moved away from delivering software via solid state formats to online delivery (www.helpkidzlearn.com - subsequently a winner of Queen's Award for Enterprise 2016) and the creation of an SEN learning platform.

I worked on a number of projects for clients including Microsoft, BBC, Urban Splash, AstraZeneca and the North West Development agency.This included online and offline marketing material, interactive DVD content, QT VR and server setup and configuration.

I developed interactive content for a number of clients, while broadening my skillset to include video editing and web site dev.

Developing award winning software for main steam education settings, ranging from 3 to 18 years.In my time an Europress, I moved from being a junior developer to leading projects and managing a team of developers/designers.