Patrick Lucas, Bba, Bit, Ipma Email & Phone Number

Toronto, Ontario, Canada

Member of BrokerLink PMO team. Responsible for managing large and complex projects at Brokerlink.Tools & Technology: MS Azure, UKG, Workday, Smartsheets, Jira, MS Teams, Cisco Webex, Insurance, and banking.Key Achievements:• Managed delivery of Workday HCM solutions, phase 2, including Core HCM, Recruiting & Onboarding, Compensation, Absence, Time Tracking, Payroll, Talent, Learning, Data Migration and Integration. Part of an extensive program initiated by Intact Insurance. Total budget: $3M out-of-pocket Implementation cost. • Managed the replacement of the current Telephone and Call Center solution (Telus) with a new Enterprise WebEx Calling and Webex Call Center solution. Led this program, managing multiple teams and stakeholders, including vendors Cisco, CDW, Telus, and BlueC. The new solution was successfully implemented within five months within time and budget. • Managed the implementation of an Access and Identity Management (AIM) Enterprise initiative. Integration between UKG and MS Azure solutions. The solution reduced 60% of all onboarding and offboarding data entry, increased data accuracy by 80% and contributed to better identity management.

Toronto, Ontario, Canada

After emigrating from the Netherlands to Canada, Patrick started his successful sole proprietorship business offering IT professional services such as Project Management, Business Transformation, Change Management, Analytics, and Technical Consultancy. Tools & Technology: PaaS, SaaS, Azure, Google Drive, AWS, IBM Cloud, Citrix, On-premises, IBM iSeries, Unix, Oracle, Linux, Unit4 ERPx, Unit4 ERP, SAP S/4HANA, Microsoft Project, Smartsheets, ServiceNow, DevOps. Key Achievements:• Supervised ERP and IT programs and projects in complex and multinational settings• ERP experiences including SAP, Oracle NetSuite, Unit4, ServiceNOW• Led and coached multi-cultural teams with successful project delivery. Oversaw training and change management efforts in support of clients. • Finance, Banking, Healthcare, Non-for-Profit, Public Sector, Travel, Retail, Manufacturing and restaurant/Hospitality industries.

Boston, Massachusetts, United States

Member of Rocket Software PMO team. Responsible for and managing customer programs and projects. Using the IBM Z, IBM Power, and embedded database platforms, Rocket provides predictive analytics with deep data, develops AI and machine learning capabilities, and designs mobile and browser applications.Tools & Technology: Rocket Cypress, Rocket Uniface, Rocket iCluster, Rocket MultiValue, Rocket jBASE, Smartsheets, DevOps, Jira, Trello, Slack, OpenAir, Confluence, MS Teams, WebEx.Key Achievements:• Responsible for project delivery with complex IT challenges across infrastructure, data, and applications according to the Rocket Methodology Approach• Reduced project ambiguity by implementing high-quality stakeholder and expectation management, project communication and supporting tools. • Increased measurable customer satisfaction and reduced implementation time and costs. • Insurance, banking and financial, Furniture, Retail, and Manufacturing. • Led mixed multi-culture/country project teams of highly skilled professionals, customer technical teams and vendor representatives.

Toronto, Ontario, Canada

Member of Levio's ERP business unit. Managed customer's long-term digital ERP transformation ventures.Tools & Technology: SaaS, Azure/AWS, Citrix, Unit4 ERPx, Unit4 ERP, SAP S/4HANA, ServiceNOW, Microsoft Project, SharePoint, Office365, Smartsheets, DevOps, Jira.Key Achievements:• Responsible for managing the entire project lifecycle, from initiation and planning to delivery. Based on Agile, Scrum, and Waterfall methodologies.• Manage the day-to-day project activities and resources and chair the project management team meetings. • Successfully managed high complex Financial Transition Program, implementing Unit4 ERPx program. • Supervised the Data Migration and Integration teams and implemented an auditable Data Validation process. • Implemented a Multi-Tiered System of Support framework solution.• Developed and managed a Big Bang adoption and supervised dress rehearsals. Minimized risks and predictable cutover.

Toronto, Ontario, Canada

Member of Oracle Netsuite PMO team. Managed customer projects based on NetSuite's SuiteSuccess. Responsible for referable client experience (CX), delivery that created loyalty and positioned customers for referrals.Technology: SaaS, SuiteSuccess, Oracle NetSuite, OpenAir, Microsoft Projects, SharePoint, Office365, Smartsheets, Slack, Confluence. Key Achievements:• Managed customer projects based on NetSuite's SuiteSuccess. Responsible for referable client experience (CX) and delivery that created loyalty and positioned customers for referrals.• Supervised cross-functional project teams by defining goals, using the correct communication channels and tools and building trust.• Guided business engagement to deliver a flexible and scalable solution.

Victoria, British Columbia, Canada

Member of North America Professional Services and PMO team. Led Unit4 Finance transformations ($600K-$6M) for strategy customers with complex, multinational ERP implementation programs and projects.Tools & Technology: SaaS, Azure, AWS, IBM Cloud, Citrix, On-premises, Linux, Unit4 ERPx, Unit4 ERP, PSA Suite, Vera Solutions, Smart Recruiters, Talent Quest, ClickBoarding, Proactis, Intuo, Microsoft Project, SharePoint, Office365, Smartsheets, DevOps, Jira, MS-TeamsKey Achievements:• Supervised highly skilled professional teams consistently delivering software integration projects across the US, Canada, Europe, and APAC. • Improved poorly executed, escalated projects. Projects transformed into successful engagements, resetting expectations, realistic project and milestone plans, and optimizing communication with executives and stakeholders. • Developed a standardized Implementation methodology using PMI, PRINCE2, Agile, and Scrum best practices—reduced project duration by 50% using templates.• Ad interim lead PMO team, Customer satisfaction increased, and the quality of project output improved.• Developed a Professional Service Estimation tool, reduced the estimate process by 50% and increased accuracy by 40%• Scheduled and facilitated agile / scrum events, including but not limited to backlog management, sprint planning, daily stand-ups, sprint reviews, and retrospectives.• Managed large and complex Sales Bids. Involved products and services that were high-value and customizable.

Victoria, British Columbia, Canada

• Responsible for all project management aspects of complex ERP projects• Work closely with team of Solution Architects, Lead Consultants, Implementation, Technical Consultants and Customer Implementation Team Members• UNIT4 NA PMO staff member• Provides Professional Services Statements of Work and Quotes

Greater Atlanta Area

Member of North America PMO team. Managed customer supply chain optimization implementations.Tools & Technology: SAP R3, NetWeaver, SAP S/4HANA, SAP SCM, Microsoft Project, JiraKey Achievements:• Managed transition of optimizing manufacturing footprint, optimized packing and loading and streamlining transportation flows.• Reporting on the progress of deliverables, milestones, issues and risks to various audiences, including steering committees and formal status reporting.• Led and coached a team of international SAP, Supply Chain and customer SMEs• Facilitate requirement gathering meetings at Ortec's strategic customers. Drafting SOW, Work orders and contract negotiations

Eindhoven, The Netherlands

Member of the Professional Service business unit. Responsible for execution of SAP projects ($200K-$2M).. Technology: SAP R3, NetWeaver, SAP S/4HANA, SAP ISHMED, On-premises, IBM iSeries, HL7, EMRs, EHRs, Microsoft Project, SharePoint, MS Office.Key Achievements:• Championed SAP implementations with various Local Governments, municipalities and water Management Organizations. • Implemented early adaption of Organizational Change Management principles within complex government Public Sector environments to accelerate implementations. • Led 3 cross-functional teams and 30 specialists. Data migration and decommissioned legacy platform, including application and infrastructure design.• Headed up innovative projects for the Dutch Healthcare (EMR & EHR)• Responsible for implementation and development of web-based online appointment solution, reduced patient interactions by 40% , reduced no-shows by 20% and improved planning accuracy by 50%• Consolidated multiple Data Centers distributed across 5 areas to one location.

Dordrecht, The Netherlands

Member of IT department. Responsible for IT technological-driven innovation projects such as: Single sign-on access tokens, Medical device (Philips, Siemens) integrations, PACS system implementation.Technology: SAP S/4HANA, SAP ISHMED, ABAP, On-premises, HL7, EMRs, EHRs, PACS, Microsoft Project, SharePoint, MS Office.Key Achievements:• Managed multiple high-priority end-to-end project lifecycle assignments.• Reduced patient transition time by 70% for medical staff (doctors, nurses, and specialists) by realization of Online Appointment Solution• Supervised multiple disciplines across the hospital, including IT, Civil and Electrical Engineers• Managed the realization of an outpatient hospital branch. • Responsible for public procurements, including requirements development, Request for Bids (RFB) development, publishing, evaluation, contract award and vendor onboarding

Dordrecht, The Netherlands

• Managed day-to-day operations of application administrators• Improved business processes with IT solutions• Managed end-to-end lifecycle projects• Developed and designed web-based solutions (e-HRM, Mid-office)

'S-Hertogenbosch,The Netherlands

• Accountable for ICT infrastructure and management of technical administration department• Responsible for automation, continuity and availability of IT infrastructure and personnel• Coached, provided direction and supervision of the department consisting of 9 FTEs • Structured the department to conform with ITIL best practice guidelines• Set up, conducted and monitored ICT related projects• Expert advisor to the organization regarding the use and procurement of ICT in the medium term

Dordrecht, The Netherlands

• Functioned as Second-tier by-language Support Analyst (English/Dutch/German), Responsible for analyzing and solving issues and problems from customers and co-workers. • Accountable for mentoring Junior Support Analyst and consultants• Later as Software Consultant delivered customer specific software demonstrations• Responsible for 4-5 days classroom Product training• Worked closely with sales team members to prepare proposals and quotes • Later as Technical Consultant more specialist with terminal screen (IBM 5250 and OS/390) integration, customization and scripting• Specialist for Microsoft Windows server and connectivity issues

Dordrecht, The Netherlands

• Responsible for operational tasks within the automation department, administration and support of PCs (MS-DOS, MS-Windows, Novell)• Maintained operation of HP9000 systems (HP-UX 9/10) taking care of output and data processing• As certified Unix-Oracle DBA-er support responsible for data management across multiple applications • Completed implementation of software originating from suppliers (Reat/Getronics)• As Developer (language: DB/c) worked at an in-house developed IT solution to support the delivery of patient care across the profession.

Dordrecht, The Neterlands

• Monitored plastic production process • Supervised and monitored external employees at construction and work sites• Observed, monitored and ensured safe operation of chemical processes

Rotterdam Area, The Netherlands

• Operator in a refinery for the production of lubricants• Monitored temporary staff and the safe, correct operation of the chemical process

Bachelor Of Business Administration - Bba

Bachelor Of Information Technology (Bit)

College

College