• Liaison between customers, factories and distributors in the US, Latin America and the Caribbean• Tasks included merchandise quotes, orders and claims processing, discount processing, follows-up calls on outstanding orders providing information on backorders and navigating alternative supply sources. • Maintaining close communication with Purchasing and Logistics departments, and establishing checkpoints to guarantee accuracy of order processing, while ensuring utmost customer satisfaction.• Facilitated the achievement of departmental goals by providing support with price comparisons, product availability, negotiation of freight rates; and special discount to our marketing managers for government bids • Responsible for collecting Orders deposits as required, as well as notifying customer on payments received • Responsible for handling mayor accounts in Chile, Ecuador, Dominican Republic, Puerto Rico and Argentina.• In charge of record keeping of price lists as well as update of all products, pricing and customer information in company systems.• Collaborated with Latin America Expo Group LLC.(a subsidiary of Oriente Triangle Latin America, Inc) on English to Spanish document translations for several company-sponsored tradeshows, including the North American Tire & Retread Expo, Latin American & Caribbean Tire Expo, the Latin Auto Parts Expo and the Latin American Consumer Electronics Expo.

• Acted as a liaison between factories in the US, Europe and distributors in Latin America. In charge of the purchase-delivery procedures, ensuring utmost customer satisfaction and facilitating the achievement of departmental goals. • Responsible for managing Major accounts in Pto.Rico, Colombia, Mexico and Brazil. Provided product technical support to internal and external customers throughout Latin America.• Acted as Quality Assurance Assistant. Authored the distributors and exporters “Policies and Procedures Manual”, ensuring compliance with US Export laws and regulations. Investigated and resolved repairs, recalls, returns, and credits. Managed and settled customer service complaints.• Acted as New-hire instructor. Trained total of 16 new hires throughout our Latin American offices.• Received recognition certificate for 5 years of dedicated service and contribution to Stryker and received Most Valuable Player award for implementing and organizing the Annual Customer Service Week.• Promoted to International Logistics Coordinator. Provided quality delivery experience to customers, while managing freight costs by strategic planning and carrier negotiation, as well as handling of Letters of Credit and ensuring compliance to destination country’s customs regulations.• Transportation Auditor: Audited transportation companies as well as transportation invoices.• Coordinated, directed and implemented the First and subsequent Import and Export Seminar in the Latin America office. Developed the Latin America Customer Service (CS) Training Manual.• Received special recognition certificate by the MEDSURG Business Development Manager of the Andean region, a recognition certificate for 10 years of dedicated service and contribution to the company and received Achievement Award for years of service, dedication and the impact my work has made through the years in helping the company to achieve outstanding results.

• Responsible for arranging bookings, coordinated pickups for LCL and FCL cargo, as well as, negotiating shipping rates with potential customers. Prepared air and sea documentation and consolidated under and over-filled container loads.• Created multiple shipping documents such as: Bill of Ladings, Air Waybills, Manifests, SED, Consular Invoices, Drafts, and Insurance policies, prepared Letters of Credit and presented finance documents to supporting banks. Also handled import clearance, shipping documentation to steamship lines, carriers and legal customs documentation.• Assisted peers with coordination and preparation of shipments difficulties of ports in Dominican Republic, Guatemala, Venezuela and Europe.