Patient Service
Jacksonville, North Carolina Area
• Managed scheduling of at least 60-100 patients daily for 4 doctors, 3 physician assistants, and 1 nurse practitioner• Answered over 100 patient phone calls and correspondence daily• Maintained patient confidentially when processing requests from outside sources• Informed patients of current policies regarding medication, appointments, post-op and pre-op procedures, billing, and insurance• Assisted with checking in at least 50 patients when needed to assist the front desk receptionist• Researched CSR reports and assist with medication prior authorizations