Pluto Gu Email & Phone Number

Shanghai

Lead the IT daily operation, make the working plan and achieve the business target on time & under budget.Lead and monitor all new IT foundation/application development projects through complete project life cycles.Manage and maintain the IT hardware/software, ensure all IT service (Network, Tele, Security, Application-ERP...) working properly.Interacts with business users to gather and validate requirements, align the IT priority with the business needs.Determine and implement alternative approaches and optimal solutions to business issues.Drive digital operational excellence through new technology deployment or cost out approach.Lead and coach the IT team member, third party vendor and business partners, build the local expertise in business processes and technology platforms of the business application suites.

Shanghai

Business Analyst and Consultancy- Investigate the present business process and application systems used- Work with various business partners to understand business requirements and able to translate it into technical specifications- Combine knowledge and expertise skills in business and ICT to propose IT solutions to address the business needs and improve the business efficiency- Ensure local IT application system is aligned and comply with Corporate IT direction with the best interest to enable local business rapid growthSystems Support and Maintenance- Ensure the application systems stability, business as usual and optimization- Hands on incident management and follows up of application systems issues- Ensure the incident is response and resolved- Hands on systems upgrade and testingVendor Management and Project Management- As application system project leader to manage project scoping, development, implementation, users training & close-up- Work, coordinate, manage local IT, Internal and external resources to accomplish the job to meet and over the expectations.IT Processes & User Satisfaction Improvement- Review /Build up standard IT applications and internal process to improve on working efficiency- IT systems service analysis and follow up for improvement.- Conduct end users survey and follow up information security- Leading IT security policy localization & IT service process define, to protect company data security and IT operational service on a level in compliance with the corporate standard.Reports & Documentations- Setup good documentation for traceability and follow up on the ICT application systems.

-administration and monitor server and network environment -Pick up end user call, provide service consultation and technical consultation within standard time. -Give explanations for users on IT policy and Information Security policy. -Fixing and troubleshooting the problem of computer and network to end users on the client.