As the Network Assessment Engineer provided exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems. Self-directed, making major contributions to teams, and contributes significantly to client satisfaction. When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables. Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them. Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems

Provide assistance to our customers (via inbound call queue and support ticketing system).Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager. Provision IP phones (CISCO, Polycom, Linksys and others).Provision Cisco and Adtran routers and switches for new customer installations

ARCHITECTURE & INFRASTRUCTURE DESIGNVENDOR SELECTION MANAGEMENTPROJECT & ENGAGEMENT OVERSIGHTPROPOSAL & CONTRACT NEGOTIATION

Supported LAN/WAN and enterprise components such as Radius, Active Directory, DNS Managing projects that are network-centric and with deployments in controlled datacenter environments; Supported IT projects with security authentication and access controls including Radius, TACACS ACS Servers Project Management for gateway or perimeter firewall controls points. Planned, organize and manage resources effectively to complete projects

Architecture & Infrastructure DesignVendor Selection & ManagementProject & Engagement OversightProposals & Contract Negotiations

Provisioning and Test & Turn Up of all DS3 to OC192 and GigE and Ethernet circuits for both on and off-net customer based and internal services for transport and data services on an extensive fiber optic network.Worked on orders in the various Broadband queues.Verified Circuits ( GigE ) and VLANS, and wrote MOP scripts for cutovers.Worked with LEC's, TXC's, vendors, internal departments, and customers to successfully test and turn up Demonstrated understanding of LAN/WAN, TCP/IP, ATM, Frame Relay and ADSLKnowledge of central office transport equipment including test methodsUnderstanding of ATM and/or frame relay services, Ethernet and PPPKnowledge of ADSL equipment, protocols, and networkingBasic knowledge of OSPF, BGP and MPLS provisioned within the appropriate time frames.Provided leadership to team membersAccepted escalations as provided by Manager

Manage and monitor LAN / WAN network performance and security, handling Service Desk escalations and providing Tier 1 issue analysis, triage, remediation, and resolution under Department of Homeland Security program—support multiple agencies, including TSA, ICE, and USCIS. Utilize enterprise network monitoring and support tools, including ArcSight, Netcool, and LANDesk; manage security via tools such as Cisco Intrusion Detection System (IDS); and support trouble ticket tracking in Remedy. Configure and maintain network hardware, including Cisco routers and switches, and administer enterprise antivirus solutions. Develop preventative and corrective solutions for network vulnerabilities; detect and prevent intrusions

Developed Technology needs for Internet Business Centers Franchise conceptsNegotiated Contracts with ISP/ASP Service Providers for the Super Net CentersLead Strategic Management team that focused on Information Technologies, Network Security, and Business continuity, Disaster recovery Worked with marketing team to determine locations nationally for deployment via demographics and feasibility studiesCreated Marketing and Technical teams for all markets for National Rollout of the Super Net Business Centers

Results-driven IT executive proficient in the design and delivery of cost-effective, high-performance global IT solutions that deliver quantifiable business benefits. Change agent with a career distinguished by the ability to create and manage change in key business processes, such as production, finance, marketing, customer service, supply chain management, supplier relations, etc. through technology and continuous process improvement. Pragmatic thinker who thrives on solving difficult problems. Frequently asked to restructure under-performing organizations and revive under-performing projects. Accomplished alliance builder who establishes and maintains strong understanding, rapport and trust at the Executive level within multi-national organizations and with key external partners.

Brought skills and experience of high technology sales and service methodologies to Stealth Networx. Coached personnel and other practice directors on how to apply these techniques to improve sales.Lead audit practice that focused on Information Technologies, Network Security, and Business continuity, Disaster recovery Brought skills in customer service to Stealth Networx to help improve customer satisfaction and reshape the customer experience. Increased customer satisfaction survey response and metrics Manage pre-sale to post-sale client projects to ensure success and client satisfaction Provide subject matter expertise on the national level for Stealth Networx in the areas of, Network Security, Enterprise Network Design and optimization, and internal audits

Solicited to develop a Service Provider Systems Engineering organization in Rocky Mountain Area, including management team. Develop business partnership program with CLEC partners and IT Hardware VendorsDevelop Systems Engineering Plans. Write professional and technical development plans. Resulted in a highly proficient team of Systems Engineers with ever-increasing skill sets.Co-develop strategic and tactical marketing plans with Staff. Provided technical strategies and competitive analysis of customer needs and how we could solve problems for our customers.Team with customers in upper management hierarchy to help solve their business issues, negotiate contracts and address technical issues and concerns. Developed relationships and mindset of the customer.Help lead teams in developing new opportunitiesDefined and integrated plan for TCI Y2K Network Solutions Group with 685 Sites and 1850 nodes which was Assessed, Remediated, Tested, and Certified in less than 90 days.Managed Systems Engineering support for Liberty Media, and Starz Encore Campus ProjectDevelop plans for AT&T Media Services that would allow them to provide High-Speed Video (HDTV) services to their clients using Fiber Optic Technologies.

Designed and Implemented 10 TCI Call Centers.Develop Network Operations Center and Customer Support teams. Developed operations processes and network management systems. Integrated customer needs with commercially available products.Software application development manager for traffic engineering and network design tools used for economic engineering analysis. Tool was used for decision-making and budgeting corporatelyDesigned and Operated Sonet Optical Networks throughout the US.Manager of TCI Internal Networks 37 Sites, which included; PBX, Video Conferencing and National Call Center support using Advanced 800 Call Feature Routing TechnologiesManaged $20M Budget for All Carrier Services Domestic and InternationalEvaluate technologies and applications for next generation co-location services to improve reliability and availability. Evaluate technologies to improve infrastructure of facilities (utilities and physical security).Supported NPPV IVR services for National Pay-Per View Movies Sales ServicesCreated managed services and vertical products for Data Center to enhance base services and add incremental revenue at minimal capital/operation expense. Designed with AT&T Bell Labs, Siemens ISDN NCAT TSC CTI Virtual Call Center using PRI Services to transport data with Q.931 Switching TechnologyDesigned Fiber Outside/Inside Plant Deployment for Digital CATV delivery SystemsCo developed with Cable Labs Cable to define and test POTS service thru CATV

Supported all Network Operation functions for ClientsFOX Sports, Citigroup Financial Services, First Bank National ATM Services Supported all Tellabs X.25, IP, and IBM FEP NetworksPBX FXO/FXS extended Voice and Data Compression technologies supportDesign and Support for DSO/DS1/DS3 circuits for Customer location