• Analyze and evaluate operational and financial performance of an ambulatory clinic for brain health• Conduct comprehensive statistical analysis and evaluation of unit services and retention performance • Identify opportunities for service and program improvement • Assist in the development of operational plans and procedures

Federal Contract Ended (Contractor) •Assisted in the development and execution of performance improvement initiatives, including process optimization, quality management, and cost reduction strategies for large-scale federal SaaS electronic health record modernization project •Lean Six Sigma methodology utilized to identify waste and improve operational processes for Veteran’s Administration Medical Centers•Conducted KPI (Key Performance Improvement) data analysis to gain insights into organizational performance and develop actionable recommendations•Served as project manager; collaborated with project teams to develop project plan, monitor progress, and ensure on-time completion of deliverables from project start through sustainment•Assisted in the development of performance measurement frameworks and dashboards to track project outcomes and communicate results to stakeholders during weekly status meetings

•Led SaaS electronic medical record implementations for post-acute care and state social services organizations (adult/child protective services, inpatient rehabilitation, skilled nursing and behavioral health)•Ensured alignment between operational workflows and software design •Collaborated closely with customer and cross-functional teams to gather necessary system requirements to configure an optimal electronic medical record •Redesigned the Incident Reporting application, resulting in significant performance enhancements and improved reporting capabilities•Provided remote and onsite support to educate, address user concerns and facilitate change requests

•Implemented SaaS electronic medical record products to 100+ post-acute care organizations; provided tailored solutions through operational analysis and workflow development•Trained 2,800 clinical personnel and 525 administrative personnel on various electronic record software solutions•Post-acute care regulatory compliance SME (Subject Matter Expert) •Primary point of contact for major escalations; collaborated with product development, engineering and support teams to assure successful delivery of services •Project manager for optimization and ancillary product implementations •Developed and customized training agendas and end-user educational material•Team lead and mentor for newly hired consultants