Peter Woods Email & Phone Number

London, United Kingdom

London, United Kingdom

Providing effective leadership for the facilitation of the EMEA Support team.Responsibilities:- Consistently re-evaluating current processes and initiatives to ensure we're providing the best experience for our retailers. Including formulating and testing new initiatives in-line with team feedback.- Hiring and maintaining the performance for a highly engaged team. An active role in the recruitment of amazing talent, always endeavoring to have a full pipeline of people dying to work at Vend. - Adapting to changes in volume, ensuring workload is managed on a per-agent basis and adjusting staffing levels to suit.This includes ensuring all channels are all covered efficiently and SLAs are met.- Ensuring the KPIs of the team as a whole are met. - Creating resources and platforms for professional growth and progression within the Support role and progression into other departments in the company.- Contributing as part of the wider team to achieve organizational objectives that aren’t strictly within the scope of the role.- Working with other departments to ensure that their needs are met in their interaction with the team in the most efficient manner possible.

London, United Kingdom

My main duties as a Service & Support Specialist were- Providing functional troubleshooting, product feature explanations, and assistance with enhanced product features or changes. - Product escalation management. Logging & troubleshooting escalations prior to engineer input. - Working in tandem with product Engineers to find resolutions to software escalations, focused on customer experience & working to release deadlines.- Technical mentoring of T1 Support Agents: teaching and providing technical support to front-line agents.- Feature and bug testing for monthly software releases.- Creating clear and concise case documentation in knowledge share database for use by T1 agents and Intuit customer base.- Complex accountancy troubleshooting, encompassing general Bookkeeping, VAT returns, reconciliations & more.

London, United Kingdom

Working within a busy inbound sales environment the role consisted of selling and cross-selling all of the services the company offers (home phone, broadband, mobile phone, gas and electricity) as well as promoting the benefits of their multi-service proposition. This role helped me to improve upon my already existing “customer first” approach to sales. I quickly progressed to a part-time sales trainer role assisting with the development of new starters, ensuring their on-boarding was successful and they passed their probationary period.

Cardiff, United Kingdom

Working within a busy sales centre of a multinational corporation, the role entailed speaking to customers who had sourced quotes from the internet. I was the face of the company and ensured that revenue was generated whilst maintaining a high level of customer service. A large part of this role consisted of cross-selling additional benefits to the core insurance policies and Admirals ancillary products.

Pgce, Post Compulsory Education, Distinction

Bachelor'S Degree, Computer Animation, 2:2