Paul Lopez Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

• Training the team work with focus in store´s visibility.• Coach the teams improve their skills getting all the team to make their own decisions and faster.• Train the wholesaler and retailer.

• Diagnostic and show the main issues after the visit to the franchise and present a plan to replace ITS.• Visit weekly the entrepreneur´s franchise and teach them the best way to improve their sales. • Supervise each store, improve de layout and the sales coordinating with each area.• Replace the manual for one more visual and compact.• Made the risk matrix, identifying empty process or potential risk.• Co-ordinate special publicity events and promotions, like BTL when we open it.• Develop, implement and evaluate communication strategies and programs.• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.• Motivated employees to share ideas and feedback.

• Part-time teacher of the Project Management masters virtual and face-to-face program. Course on Effective Negotiation and Conflict Management under the Harvard methodology.

• Avoid, through the negotiate, that our 5 main enterprise companies close contract.• Improve sales skills in the team with focus in cross and up sales.• Classified 10% of our clients and re-negotiate better terms and up the enterprise´s income in 3%.• Prepare and process monthly payrolls for employees, ensuring accurate and timely payment.• Gave sales presentations, negotiated contracts and promoted services to customers.• Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.• Prepared monthly, quarterly and annual sales forecasts to effectively plan sales strategies.• Promoted brand awareness to targeted demographic by contributing to marketing campaign development.• Participated in events, attended training seminars.• Recruited, interviewed, hired and trained talented sales staff to outperform competition.

• Managed a group of big enterprises and follow the operations in collections and sales with a telemarketing teams.• Schedule meet with the head of companies and negotiation with new companies increasing in 22% the income during 2017.• Maintained effective customer communications and built strong customer relationships.• Maintained relationships with high-profile and return clients.• Implemented commercial strategies established by company objectives targeting growth opportunities.• Monitored sales growth vs. budget expectations prior to implementing marketing strategies and business plans.• Analyzed competitor markets and reviewed trends.• Rolled out new employee training program effective at building professional and personal growth.

• Management of the collection's portfolio of Individuals, and other segments. Integral vision of the collection's management team, negotiation and control of delinquent account levels. I managed a team of 7 direct reports who collectively oversee a staff of 70 employees.• Strengthened the relationship across departments by providing solutions to the customers, which allowed the organizational target to be exceeded by 15% in 2015.• Management prioritization using a matrix (Adaptation Matrix BCG) that allowed the containment of the provisions and the improvement in the daily control of the operations.• Empowerment of the management, supervisors and negotiation teams under established guidelines that allowed improved and faster decision making.• Team member in charge of designing and implementing the change in the processes of the Collections Department, with the goal to achieve an efficient area, by improving the our indicators.• Diagnosis to the Area Management to identify the opportunities for improvement, that later served as the basis for the transformation of the processes and the vision of the team.• Establish objectives for the organization and oversee and adhere to the company's negotiation policy and procedures.• Accounts receivable management

• Management, organization, planning and field monitoring for the growth of the BCP Agent channel.• Leading teams with work methodology and intensive coaching for staff development.• Accounts payable experience; responsible for managing and tracking the payment owe to our more than 1,000 agents. This includes processing invoices, making payments, and maintaining records of the company's outstanding debts.• Develop and implement marketing strategies.• Field visit and identify commercial opportunities with the team, negotiating even with the competitors.• Process and verify invoices for services received, ensuring accuracy and proper documentation.• Recruit, supervise and co-ordinate activities of 11 direct reports.• Lead sales team in building relationships with business clients and manage negotiations of sales.

• Prepare weekly reports on sales volumes, merchandising and personnel matters.• Resolve problems, such as customer complaints and supply shortages.• Provide customer service.• Negotiate with 20 stores monthly.• Increase the business wallet.• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.• Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.• Implemented processes that drove change and improved performance.• Maintain organized and accurate accounts payable files and documentation.• Respond to partners inquiries and maintain positive relationships with them.

• Organize and maintain inventory, determine and establish office procedures and team routines, answer electronic enquiries and exceptions.• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.• Managed office inventory and placed new supply orders.• Handled scheduling and managed timely and effective allocation of resources and calendars.• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.• Elevated customer satisfaction ratings by resolving client and case issues effectively.• Reduced financial discrepancies by accurately managing accounting documentation.

• Provide customer service, sales of credit cards, insurance.• Assisted with customer requests and answered questions to improve satisfaction.• Helped supervisor control customer flow and backed-up lines by running registers during busy periods.• Backed up cashiers ringing up large number of customers by bagging products.• Maintained confidentiality of bank records and client information.• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.• Adhered to financial services security and audit procedures.• Trained employees on cash drawer operation.

Master Of Business Administration - Mba

MBA

Diploma Of Education, International Certification In Coaching

Bachelor'S Degree, Economics

Egresado de la escuela de Ciencias Económicas (Bachiller)