• Played a pivotal role in driving a 25% increase in customer satisfaction for PEGA workflows through strategic product management• Led the development and execution of product strategies that achieved alignment with business objectives and customer needs• Conducted product discovery sessions, expertly defining precise problem statements and validating user personas and journey maps to shape roadmap decisions• Presented product/application to business stakeholders, effectively communicating the vision and the value proposition• Led cross-functional teams, including Architect, Development Engineers, UX specialists, and Quality Engineers, to drive successful product development and feature delivery• Managed the product vision/roadmap, making informed trade-off decisions on short-term and long-term features to optimize product value• Monitored product milestones and tracked the entire product lifecycle, proactively addressing issues impacting progress to ensure timely delivery

• Delivered high-quality features for the Enterprise Contact Center, achieving a 95% on-time delivery rate and a 20% increase in customer satisfaction• Led Agile ceremonies, driving efficient product backlog refinement, backlog grooming and reviews to maximize the value delivered with each iteration• Collaborated with Development Engineers, Quality Engineers, and User Experience specialists day in and day out to provide direction, prioritization, detail out epics/user stories and ensure successful delivery• Aligned product roadmaps with organizational strategy, collaborating closely with LOB stakeholders to prioritize features that drove measurable business outcomes• Prepared dashboard for Business and Leadership reporting

• Collaborated with client partners for requirement gathering• Created BRD, FRS, RTM, Project plan, Wireframes (UX)• Created User stories, acceptance criteria and maintained Product/Sprint Backlog• Lead Backlog refinement and Grooming sessions with scrum team• Wears hat of a Scrum Master as and when needed• Collaborated with multiple Stakeholders and Vendors ensuring timely delivery• Worked as a core member of UI Consulting Group for RFP’s across domain and supported client workshops

• Worked as GE Corporate consultant for different GE Business Verticals• Handled End to End Consulting Projects• Collaborated with multiple business stakeholders for requirement gathering• Created BRD, RTM, Project plan documents• Worked on process improvement, re-engineering following Six Sigma• Prepared dashboard for client reporting and presentation• Ensured all the client issues are resolved within SLA with proper root cause analysis• Maintained Net Promoter Score of 10