Ibrahim Saeed Email & Phone Number

Cairo, Cairo Governorate, Eg

Riyadh, Saudi Arabia

Cairo, Egypt

• Provided technical support to customers by diagnosing and resolving technical issues.• Analyzed and interpreted customer feedback to identify new requirements and enhancements for the product.• Collaborated with the team to test and verify product adjustments before deployment.• Gained a deep understanding of the customer's business, industry, and needs and provide tailored solutions and recommendations.• Collaborated with cross-functional teams to communicate the product's value proposition and user experience.• Developed and implemented effective strategies to drive customer engagement, retention, and satisfaction.

Cairo, Egypt

• Provided technical support to customers by diagnosing and resolving technical issues.• Analyzed and interpreted customer feedback to identify new requirements and enhancements for the product.• Collaborated with the team to test and verify product adjustments before deployment.• Gained a deep understanding of the customer's business, industry, and needs and provide tailored solutions and recommendations.• Collaborated with cross-functional teams to communicate the product's value proposition and user experience.• Developed and implemented effective strategies to drive customer engagement, retention, and satisfaction.

Cairo, Egypt

• Worked with the owner to develop the business and establish new departments. • Created a vision, mission, and goals and communicated them to departments. • Drafted a general business strategy (integrated purchasing experience) and developed a general operating plan for all departments. • Improved the customer experience by developing and training the sales and customer service teams and implementing a customer strategy. • Created a new identity for the company.• Implemented programs to increase employee loyalty and retention.

Cairo, Egypt

• Managed business development, customer service, and account management. • Developed creative sales pitches and strategies to improve team interaction with clients. • Increased sales by overseeing the full sales cycle from lead processing through conversion to closing. • Liaised between account holders and various departments to ensure customer satisfaction and uphold company protocols. • Increased longevity of digital marketing accounts by providing personalized customer service and relationship building. • Strengthened client relationships with accurate pricing and customer-centric terms. • Discussed customer needs, tailored solutions, and closed deals. • Coordinated with internal teams for the timely delivery of client projects.

Cairo, Egypt

• Prospected potential customers through multiple channels. • Produced reports and presentations on business development activities. • Resolved accounting, billing, and service issues to retain and improve client satisfaction. • Fostered long-term client relationships with accurate pricing and customer-focused terms. • Created customized solutions to meet client needs and improve customer ratings. • Set clear sales goals to identify activities and behaviors to advance the sales process and close deals. • Collaborated with internal teams to ensure timely project delivery. • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads. • Built customer and community relationships for sustained growth. • Conducted meetings with customers to determine needs, tailor solutions, and close deals.

Bachelor'S Degree, Industrial Mechanical Engineering

Diploma Of Industrial Technical Institutes, Petroleum

Secondary School