Karina G. Email & Phone Number

Greater New York City Area

Worked closely with the VP of Product and the product team to scale existing services and products and conceptualize new offerings. Created and managed the product roadmap while getting internal consensus and incorporating feedback from various sources to ensure products aligned with business objectives. Communicated project progress and managed risk based on scope, key milestones, schedule, interdependencies, and required resources to ensure the completion of projects.Worked closely with the development, nursing, and operations teams to ensure that requirements for product deliverables met customer needs. Prepared and delivered product material, product presentations, and demonstrations as needed to support knowledge sharing, learning, pre-sales, and customer requirements. Worked closely with QA teams throughout development to plan and execute test plans. Assisted in providing application support for delivered products.

Foster City, Ca

Responsible for client implementation for new and existing clients on the award winning iConnect platform. Managed roadmap and backlog for enhancements to existing internal and client facing systems. Worked closely with cross-functional teams to manage and adequately prioritize key features and enhancements.

San Francisco Bay Area

Collaborated with UCSF researchers to produce Mobile Health solutions and advance mHealth research through the development of custom mobile applications. Worked closely with stakeholders including clinicians, primary investigators, project coordinators and data managers to identify requirements and the costs and benefits of system solutions. Applied user-centered design methods to wireframes to translate user needs, business objectives, and technology capabilities into optimal user experiences.

Pleasonton, California

Identified implementation issues and opportunities for improvement of a pre-existing developer website interfacing with several back-end systems in a complex environment. Delivered on time and budget an aggressive Payment API solution which resulted in 11 onboarded operators within an 8-month cycle from project inception to go-live.

Sacramento, California

Liaised between the Information Technology division and the CSR Business owners for several projects concentrating on enhancing the functionality of the Verizon Customer Service tools.