Kartik Khandelwal Email & Phone Number

Jaipur, Rajasthan, India

- Conduct daily scrum meetings to ensure effective team communication andcollaboration.- Manage product backlogs, track amendments, and prioritize tasks based on businessvalue and customer needs.- Collaborate with the UI/UX team to create intuitive and user-friendly designs inalignment with user expectations.- Design product personas, wireframes, and prepare comprehensive roadmaps fordevelopment guidance and user experience enhancement.- Regularly engage with stakeholders to understand their requirements, gather feedback,and ensure product satisfaction.- Coordinate with vendors for feedback integration and requirement gathering, workingclosely with developers and the UI/UX team.- Lead sprint planning sessions to ensure alignment with business objectives and efficienttask prioritization.- Prepare comprehensive documents, including product roadmaps, user stories, andproject plans, to facilitate clear project understanding and execution.

Jaipur

- Facilitated daily scrum meetings to enhance team communication and collaboration.- Prioritized backlog items and tracked amendments based on business value andcustomer needs.- Worked closely with the UI/UX team to develop user-friendly designs aligning with userexpectations.- Designed product personas, wireframes, and roadmaps, ensuring alignment withbusiness goals and stakeholder satisfaction as an Associate Product Manager.

Jaipur, Rajasthan, India

- Collaborated cross-functionally with software engineering teams to drive customerexperience improvements.- Developed and maintained key performance indicators (KPIs) and dashboards tomeasure and enhance customer satisfaction.- Led process improvement initiatives to streamline customer touchpoints and optimizethe overall customer journey.- Leveraged data-driven insights and analytics to drive continuous improvement incustomer experience.- Managed team leave plans and ensured seamless operations during absences.

Jaipur, Rajasthan, India

- Analyzed service metrics, customer feedback, and surveys to identify areas forimproving the customer experience.- Utilized CRM systems and tools to manage customer data, generate reports, andprovide actionable recommendations.- Collaborated with cross-functional teams to implement customer-centric strategies andprocesses.

Jaipur, Rajasthan, India

- Built strong customer relationships, understanding their needs, preferences, andfeedback.- Managed and resolved customer inquiries, complaints, and escalations, ensuring highlevels of satisfaction.- Provided in-depth product knowledge, conducted product demonstrations, andfacilitated customer onboarding.

Jaipur, Rajasthan, India

- Responded promptly to customer inquiries and provided effective solutions.- Demonstrated exceptional product knowledge and troubleshooting skills.- Documented and escalated customer issues for resolution and continuousimprovement.

Jaipur, Rajasthan, India

Jaipur, Rajasthan

Jhalana Doongari, Jaipur

- Managed end-to-end delivery processes, ensuring timely and accurate order dispatch. - Coordinated with delivery staff, scheduled shifts, and provided training to enhance operational efficiency. - Handled customer inquiries, complaints, and feedback, maintaining high service standards.

Bachelor'S Degree, Hotel/Motel Administration/Management

B.Voc In Hotel Management, Front Office

Bachelor Of Commerce - B.Com, E-Commerce/Electronic Commerce