Managing contracts to ensure high-quality service delivery, cost-effectiveness, and compliance with performance standards. I monitor contractor data to verify accuracy, assess compliance, and report on performance outcomes, ensuring services are delivered on time and meet agreed-upon standards.Supporting the council’s repairs and maintenance contracts, I conduct performance reviews, track costs, and build effective partnerships with stakeholders, including internal teams, external agencies, and residents. I play a key role in benchmarking performance to establish best practices and enhance service delivery.I contribute to the development and implementation of policies and strategies that focus on improving customer-facing services, promoting tenant and leaseholder participation, and ensuring transparency, accountability, and responsiveness.In addition to representing the council in internal and external meetings, I act as an ambassador to strengthen partnerships and promote service improvements. I am committed to ensuring that all services adhere to health and safety legislation, align with budgetary requirements, and comply with the council’s policies and values.By prioritising collaboration, continuous improvement, and customer-centric approaches, I contribute to delivering high-quality services that align with the council's commitment to public service, quality, equality, and empowerment.

Administering and supporting the council’s financial systems to ensure prompt and accurate invoice payments, serving as the first point of contact for suppliers, e-invoicing end users, and purchase card users.Implementing, enhancing, and securing internal payment systems, ensuring their data integrity.Developing guidance notes, manuals, and training materials for the council’s payment systems, and delivering related training.Testing and verifying enhancements and fixes for software applications supported by the Payment Services Unit.Collating data for systems reports and initiating necessary actions to maintain account integrity and meet service requirements.Referring deficiencies and faults to service providers and collaborating to achieve practical solutions.

Providing a reliable emergency response service, including driving to callouts, liaising with families, internal as well as and external teams including but not limited to the Metropolitan Police, the London Fire Brigade, the London Ambulance Service, and social services, occupational therapists, doctors, and other healthcare professionals.Carrying out home-based assessments, installing and maintaining a range of assistive equipment relevant to health needs with a high standard of customer service.Creating reports, updating data systems, and signposting, while maintaining the provision of a high-quality accurate advice service.Supporting the Out of Hours telephone service, processing emails, and e-forms, and handling complex query in line with corporate policies.Using and assisting others in the use of information technology systems to carry out duties in the most efficient and effective manner.

As the founder of a ground-breaking company focused on natural female health, including maternity, perinatal care, and menstrual support, I lead strategic efforts to drive market awareness and adoption of sustainable solutions. Through thorough market research and analysis, I identify new business opportunities and implement modifications to align with our goals. Currently, I handle the following: research, marketing, partnerships, recruitment, product development, procurement, finance, and investor pitching to secure crucial support and increase visibility. With strong finance and project management skills, I ensure the effective execution of initiatives.

Working as part of a team to ensure the smooth operation of the facilities.Delivering a first-class customer experience and assuming the role of Brand Ambassador for the company as the first point of contact and main front of house personnel.Responding to a range of customer queries via e-mail, telephone and face to face.Progressing membership and sale queries through the appropriate processes using a variety of platforms.Providing prospects and customers with information about products, services and promotional campaigns.Access control using front of house entry systems, including but not limited to till operation, cash handling and revenue protection.Coordinating, booking and scheduling daily centre activities for customers and colleagues using Legend, CoursePro and other industry software.Management and protection of confidential and sensitive information, in accordance with Data Protection laws.Community outreach, managing prospects and data analysis for sale leads.End of day and handover reports.

Overseeing the delivery and management of all sports courses and activities, including Better Swim School at Hackney's flagship centre with an average of 3,500 live customers.Building and maintaining relationships with a wide range of stakeholders such as national governing bodies and local sports groups to support community outreach plans.Collaborating with the Community Sports Manager, General Managers, Partnership Manager and local partners to devise and implement plans to get communities more active.Recruitment and supervision of sports coaches, including timesheets, training/development, and performance management.Administrative duties cover for vacant positions including courses programming, customer engagement, query handling and diary management.

Organising and leading swimming assistants and volunteers.Teaching children and adults to swim one-to-one and in group settings, and encouraging personal development.Planning and delivering sessions according to swimming ability.Tracking progress and providing feedback to participants and/or carers.

Planning and organizing activity programs under the supervision of a manager.Setting up activity equipment such as tables, instruments, electronics, etc.Maintaining and cleaning recreation equipment and facilities.Assisting recreation staff in conducting sports, games, and events.Assisting participants during activities.Performing administrative tasks such as filling out paperwork and answering telephones.Ensuring participants' safety.

Organising and leading swimming assistants and volunteers.Teaching children and adults to swim one-to-one and in group settings, and encouraging personal development.Planning and delivering sessions according to swimming ability.Tracking progress and providing feedback to participants and/or carers.

Comprehensive market research and analysis in response to evolving market conditions.Identification of new business areas for development. Evaluation of proposals and implementation of modifications.Research, definition of requirements for reporting engine and subsequent data analysis of resultsContract drafts, including Non-Disclosure Agreements.Investor pitches.Project management.

Marketing including content and material advertisement as well as website management.Client acquisition, relationship and partnership management including vendors.Management and protection of confidential information, in accordance with Data Protection laws.Coordination, booking and scheduling of appointments.Compliance research and implementation.Business planning and model design, forecasting and budget management.Cash handling, transactions, invoices and payroll management.

Providing managerial support in Financial Services with key holder responsibilities.Opening and closing branch, EOD procedures, managing and guiding a small team of 5 to drive KPI’s.Underwriting loan applications within company Policy.Reviewing loan applications for data integrity.Managing and Maintaining Risk KPI’s for the store.Organisation of staff attendance rota's.Management of daily store and staff activities (including organising meal breaks).Daily correspondence through Outlook and Microsoft Excel.Oversight of contractors (e.g. large cash deliveries and facilities).Planning open day's and other similar branch marketing initiatives to improve customer retention and acquisition.

Underwriting loan applications within company Policy.Reviewing loan applications.Cash handling and till operation.B2B marketing.International Money Remittance.