Mahendra Padmanabha Email and Phone Number

Key Responsibilities:Motivate staff to improve and reach higher levels of performanceEvaluate individual collections techniques to identify areas for improvementConsistent achievement of bench marks on target and ensure service standards as applicable to Recovery processes are met or improved onTo ensure that all the processes carried out at all the regions adhere to the Procedure Manual and Strategy Manuals, CACS coverage/ Excuse Code update / Intensity FocusTrace Skips and resolve disputes and minimize recovery costsEnsuring 100% account coverage and maintain Consistent Follow up on Non contactable portfolio to establish some mode of contactTimely referral of customer service escalation issues and ensure resolution on the accounts with in TATConsistent achievement of bench marks as per BSCStrictly adhere to Bank’s code of conductTo ensure adherence to specified audit checklists and zero tolerance confirmation at all timesTo ensure customer delight through effective and assertive communication

Assisting Clints to Repay Their Debts