Parvez Mahmood Email & Phone Number

Richmond, Virginia, United States

• H&F Support.• Data center support.• Support to Cisco IP phone.• Windows deployment. • Download, Install and update necessary software from Company Portal. • Transfer data from the old laptop to the new laptop.• Windows rebuilt and restored.• Wiped data from old laptop and tablet. • Responded to customer inquiries and technical issues via phone, live chat, and email,• demonstrating excellent customer service skills.• Conducted thorough research, troubleshooting, and analysis to identify and resolve the problem.• Solving Customer-reported issues promptly and effectively.• Assisted with off-hours support as required, fulfilling on-call shifts to address urgent customer needs.

Dhaka, Bangladesh

• Vulnerability Management, Web Application Scanning, Threat Protect, Policy Compliance, Cloud Agents, Asset Management, Governance, Risk Management and Compliance.• Develop and implement cybersecurity strategies, policies, and procedures to protect the organization's information systems, networks, and data assets. • Regularly maintain systems and procedures and effectively assess the information risk.• Manage security-related incident response and reporting. • Coordinate security training and education programs.• Rack, cable, and inventory network and server equipment.• Create, modify, and manage Active Directory objects.• Follow up tickets in the ticketing system.• Data backup in the cloud• Purchase IT equipment & vendor management.• Perform inventory and asset tracking duties.• Create and update department policies.• Delivered and installed IT accessories and equipment on time and under budget.• Desktop and Laptop hardware, software and applications problems are supported through phone, email, and ticketing systems.

Singapore, Singapore

• Coordinate and support establishing Intl. Private Lease Circuit (IPLC) using VSAT and optical fiber submarine communications cable. • Preparing weekly business reports and submitting them to the Head Office in Singapore.• In charge of CRM (customer relationship management).• Using software like SAP and SIEBEL for day-to-day activities• Guest management.• Vehicle management.• Asset management• Update all kinds of licenses.• Arranging seminars and meetings.

Dhaka, Bangladesh

• Desktop support • Technical support to internet customers.• Billing management.• Basic customer administration using Linux. • Coordinate and support to establish Broad Band connectivity.• Data backup in the cloud• Purchase IT equipment & vendor management.• Perform inventory and asset tracking duties.• Create and update department policies.• Delivered and installed IT accessories and equipment on time and under budget.• Desktop and Laptop hardware, software and applications problems are supported through phone, email, and ticketing systems.• In charge of RedHat Linux training center.• Manage company spreadsheets along with client accounts, coordinator of the Red Hat Linux training center.• Guest management.• Vehicles management.• Asset management• Update all kinds of licenses.• Arranging seminars and meetings.• Follow up tickets in the ticketing system.

Master Of Science - Ms, Cyber/Computer Forensics And Counterterrorism, 4

Master Of Business Administration - Mba, Human Resources Management And Services, 293