Amanda Glover Email & Phone Number

Victoria, Bc, Ca

Victoria, Canada

Clients: Alterra Mountain Company, Glassdoor, Servus, ATCO Group, Nutrien, Shaw Communications, Brookfield Residential Properties, Thomas’ Bread, Oroweat Bread, Arnold Bread, Brownberry Bread, Sara Lee Breads, Sandwich Thins, Stroehman’s, Boboli, Freihhofer’s, Absolute Software, Rogers Communications.

Victoria, British Columbia, Canada

Clients: Apple, AT&T, Intel, Johnson Controls, Lowe's

Calgary, Canada Area

Clients: Calgary Sports Council

Greater New York City Area

Clients: Mercedes-Benz USA, CitiBank - Accountable for the strategic direction for all clients of the New York office.- Supervised the Account Management team, including workload and quality of work, performance evaluations, response to grievances and initiation of disciplinary processes.- Assessment of a client’s business and industry through regular client meetings, working directly with EVP-level.- Accountable for monthly budget forecasting, tracking and client invoicing; budgets of up to $10 million USD/ year.- Created and motivated high performing teams, ranging from analysts to flash developers.- Led the Department Directors to improve quality and project process across departments and the client account.

London, United Kingdom

Clients: Dell EMEA, Dolce & Gabbana Fragrances, Lacoste Fragrances, Gucci Fragrances- Responsible for the start-up of Critical Mass’ first international office (London); ensuring the adoption of company and project processes, policies and applicable company cultural nuances. Reported into the COO.- Recruited, interviewed, hired and trained for the Project Management and Account Management departments.- Supervised the project and account management teams, including workload and quality of work, performance evaluations and response to grievances.- Accountable for strategic direction of all initiatives for clients.- Managed integration with offline agencies, off-shore vendors and cross department client stakeholders for the Dell EMEA (Europe) account.- Direct client and senior executive interface – planning sessions, pitch, strategy and design presentations and status reporting. - Led and prepared (successful) new business pitches for Dolce & Gabbana and Gucci Fragrances.

Los Angeles, California, United States

- Spearheaded a new role within the company that combined the skills of Project Management and Account Manager.- Accountable for the strategic direction of all online initiatives for Pampers (P&G’s largest online brand).- Worked with the global client teams (in Geneva, NY, Cincinnati and Budapest) to align on international initiatives and marketing plans.- Managed integration with all partner agencies for the Pampers.com account, facilitating the creation of a single brand vision across competing vendors.- Presenting strategy and design proposals to executive level stakeholders.- Responsible for the generation of monthly, quarterly and annual revenue and resource forecasts.- Worked with the executive level to improve performance management processes and evaluations for the Program and Account Management departments.

Calgary, Canada Area

Clients: Mercedes-Benz USA, Las Vegas Convention and Visitors Association, Pampers, CitiBank- Accountable for the project success of multiple accounts within a Business Unit; reporting overall program status to the Senior Executive and Client. - Developed the strategies and program plan for each fiscal year; account budgets up to $15 million USD/ year. - Responsible for budget and resource predictability for the Business Unit; managed the staffing pipeline and hiring, based on revenue demand. Resource management, project prioritization and delivery controls.- Organized and led a resource process to aid in the assignment of resources throughout the company to ensure successful completion of all projects and priorities. - Developed and implemented reporting and control processes to ensure projects were on time, within budget, and met the business and functional requirements. - Led the training and implementation of a formal requirements gathering process. - Directly managed a team of up to 15 Project Managers, while leading the entire multi-disciplinary project team, up to 90 people.- Prepared and presented new business pitches to numerous Fortune 500 companies.

Calgary, Canada Area

Clients: Mercedes-Benz USA, Thermacare (P&G), reflect.com (P&G)- Responsible to the Managing Director for the planning, communication and implementation of project plans, scope control, risk mitigation, issue identification and resolution.- Authored project plans; managed scope, mitigated risk, issue identification and resolution. - Facilitated the requirements gathering, discovery and definition process.- Project managed teams consisted of 5-20, ranging from UX designers and back-end developers to senior executives.- Performance managed up to 5 Project Managers, ensuring quality and success of the project management practice, mentorship and initiation of disciplinary processes.