I'm a very highly accomplished after sales service professional with 14+ years of rich experience in customer service, telecom sector, consumer durables and home appliances across Karnataka and Goa. I fostered business excellence by developing processes, procedures and service level agreements. I designed strategies based on market research and implemented a service framework which increased sales by 45% in a span of 3 months. I worked with MNCs like Videocon, TOSHIBA, Kenwood, Kenstar India, Hyundai India, and TATA SKY Ltd. I mentored teams and augmented productivity by 40%. I employed effective negotiation skills and increased profit margin from 5% to 18%. I created and maintained after sales support systems and attained a CSAT score of 80%. I improved processes and decreased TAT by 30% with zero error margin.I identified customer needs, recognized pain points, developed strategies, and provided cost effective solutions. I improved processes, as a project owner, and ensured on time delivery and in full. I have in depth experience in and understanding of consumer durables, home appliances, and DTH.My core competencies include Competitor analysis, Budget management, Vendor management, Account management, Critical thinking, Process optimization, Cross-selling, Order fulfillment, Conflict Management, Team building, Cost optimization, Decision-making skills, Problem solving, Interpersonal skills, Product knowledge, Risk analysis, Leadership skills, Partner relationship management, Customer relationship management, Strategic planning, Communication skills, Training needs analysis, Hunting and farming skills, and Escalation management.